Video Modeling for Training Older Adults to Use New Technologies

Struve, Doreen; Wandke, Hartmut

doi:10.1145/1525840.1525844

Cited by 26 publications

(18 citation statements)

References 50 publications

(44 reference statements)

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“…Bruder et al [21] described their development of an effective, task-oriented training program for mobile phone users between 50 and 77 years of age. Struve and Wandke [22] reported results of adaptive training programs with videos to enhance TVM learning of young (20–31 years of age) and old (60–74 years of age) users. Sengpiel [13] showed that, for the same TVMs, even a brief instructional video (2:37 min) providing basic interaction knowledge, when viewed immediately prior to use, effectively reduced age differences.…”

Section: You Can’t Teach An Old Dog New Tricksmentioning

confidence: 99%

Myths About Older People’s Use of Information and Communication Technology

2012

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This paper discusses six myths common in the field of ‘human-computer interaction (HCI) and older people’. These myths are widespread among computer scientists, engineers and programmers, as well as among the general public and even older individuals themselves. We can define these myths as follows. (1) Just wait and see. Future generations of older people will use computers without problems. This myth differs from those following, as it may lead to a (dangerous) conclusion of avoidance and inactivity by integrating myths 2–6. If the other myths are accepted as being true and one assumes that the problems will eventually solve themselves, it might not seem worthwhile to expend any effort on ‘universal design’ for older people’s use of information and communication technology (ICT). However, we argue that if we do not actively and properly counteract these myths, we will perpetuate them and their grave consequences. (2) Older people are not interested in using computers. They are unaware of computer capabilities. (3) Older people consider computers as useless and unnecessary. (4) Older people lack the physical capabilities to use ICT. (5) Older people simply cannot understand interactive computing technology. (6) You can’t teach an old dog new tricks. The problem of HCI for older people is that they do not learn to use new technologies and interaction techniques. In discussing these myths, we demonstrate that each one contains a grain of truth. However, the myths are improperly overgeneralized and, therefore, often wrong. Such myths are problematic. Designers and engineers often accept them as truths and neglect older users and/or apply information and communication technologies in an age-discriminating manner. Furthermore, the myths are problematic as they lead older people to avoid computer usage (i.e. a self-fulfilling prophecy). We present evidence to support the notion that these myths may often be largely – although not completely – wrong. We then demonstrate how they can be counteracted through user-centered design, training and instruction.

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Section: You Can’t Teach An Old Dog New Tricksmentioning

confidence: 99%

Myths About Older People’s Use of Information and Communication Technology

2012

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“…Experiences with IVRs are also seen as frustrating and unpleasant for older. Furthermore, a guided error training for ticket vending machines shows that video help was better evaluated with reference to type of support and comprehensibility (Struve & Wandke, 2009).…”

Section: Type Of Assistancementioning

confidence: 99%

Personal Remote Assistance in Ambient Assisted Living—Experimental Research of Elderly People’s Trust and Their Intention to Use

Steinke

Ingenhoff

Fritsch

2014

International Journal of Human-Computer Interaction

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The objective of this article is to analyze the meaning of two different support functions regarding the use of Ambient Assisted Living (AAL). Thirty-two older persons (M age = 69.84, SD = 6.31) and a younger control group (n = 21; M age = 24.71, SD = 2.10) were examined in an experiment with three different tasks using a tablet computer. The first group operated with a mock-up that provided personal remote assistance (PRA) and the second group with one that provided embedded technical assistance (ETA). The main results show that older participants with PRA solve significantly more tasks than people with ETA. Moreover, a significant influence of perceived ease of use with PRA is revealed. Multiple regressions in the senior sample highlight a significant connection between trust in AAL technology and perceived reliability as well as perceived ease of use. No significant correlation between the type of assistance and older persons' trust, as well as an intention to use AAL, was found.

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“…To overcome the lack of confidence among older passengers, the ALISA project [4] added training modules to a TVM. The training helped users learn how to use the machine and increased their technological self-efficacy-independent of age.…”

Section: Situating the Casementioning

confidence: 99%

“…These case studies on self-service TVM were conducted as post-hoc evaluations [2]- [4]. None of them goes through the entire design process-a gap which our case study can close by using a UCD approach.…”

Section: Situating the Casementioning

confidence: 99%

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A User-Centered Design Approach to Self-Service Ticket Vending Machines

Siebenhandl

Schreder

Smuc

et al. 2013

IEEE Trans. Profess. Commun.

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Since their introduction, self-service ticket vending machines (TVMs) have become an increasingly important distribution channel in the public transport sector, progressively replacing the traditional ticket counter. In a public transport setting, where ticket counter closures have left different groups of people dependent on TVM to meet their mobility needs, a single, effective system is required. Research questions: (1) Which barriers do currently hinder the usage of TVM? (2) Which requirements should a barrier-free TVM fulfill? (3) How can we design a new self-service TVM for a nationwide public railway company? (4) How can we ensure that the usability and user experience (UX) is high for all users, especially for those with low levels of technological affinity? Situating the case: Most other studies on the use and usability of TVMs were conducted as post-hoc evaluations. In contrast, our case study presents a user-centered design (UCD) approach that takes the needs of the different target groups into account throughout the whole development process. Theories and concepts that guided the case included UCD, which involves alternating test and evaluation loops that actively involve users to create a usable product and UX, which describes the quality of the experience a person has when interacting with a specific computer system using a specific interaction technique. Methodology: More than 250 participants were involved in focus groups, observations, interviews, and experiments from the very first stages of development. Interface designs were presented to the future end users to obtain their feedback, with the results fed back into the design process. About the case: A prototype for a novel generation of TVM was developed in three phases: First, the context of use was analyzed. In the second phase, we conducted a requirements analysis. Third, different hardware and software interaction designs were iteratively tested and evaluated. The resulting prototype met the requirements of most user groups, though further adjustments are necessary. Conclusions: The UCD approach proved to be a valuable framework for the development and design of self-service systems.

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Video Modeling for Training Older Adults to Use New Technologies

Cited by 26 publications

References 50 publications

Myths About Older People’s Use of Information and Communication Technology

Myths About Older People’s Use of Information and Communication Technology

Personal Remote Assistance in Ambient Assisted Living—Experimental Research of Elderly People’s Trust and Their Intention to Use

A User-Centered Design Approach to Self-Service Ticket Vending Machines

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