Veni, vidi, wiki

Phillips, Jeremy

doi:10.1093/jiplp/jpl171

Cited by 4 publications

(3 citation statements)

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“…A more optimistic view is that while a wiki may be exposed to vandalism and abuse, related group ethics should assure real‐time control and correction to maintain and improve quality while at the same time reducing the rights of malicious users (Ramos and Piper, 2006). Secondly an often mentioned problem is intellectual property (Phillips, 2006) since the editors – in effect the whole community – share the authorship. The fact that an individual editor often has no moral or legal right to a wiki‐based article or that authorship cannot even be established may demotivate users.…”

Section: The Wiki As An Intranet Conceptmentioning

confidence: 99%

“…This is even more the case for a Web 2.0 solution where users themselves create the content. If a large number of editors is involved the final information quality will either be the truth or at least the perception of the truth most widely held by those people most concerned with the publicly accessible formulation (Phillips, 2006). However, a wiki's contents are always in development phase because a wiki's structure and content are continually changing.…”

Section: Analysing the Wiki's Usefulness With The Delone And Mclean Modelmentioning

confidence: 99%

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A wiki as intranet: a critical analysis using the Delone and McLean model

Trkman

2009

Online Information Review

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PurposeThe purpose of this paper is to analyse the benefits and challenges of using a wiki as an intranet/content management system in a company.Design/methodology/approachCombined with elements of action research, a longitudinal case study of implementing a wiki in a department of a Slovenian company was conducted. Interviews, surveys and a log analysis were used for the data collection. The Delone and McLean information systems success model was the underlying theoretical approach to explore the information, systems and service quality.FindingsWhile a wiki may bring important benefits and change to a company's information/knowledge management, the main challenges remain the same as with earlier technological solutions. Additional problems arise due to cultural issues, the lack of control over quality and the fact that service quality largely depends on the users.Research limitations/implicationsA single case study within one company was conducted.Practical implicationsThe findings are important for any manager or developer intending to implement a wiki as an intranet solution as they identify and classify potential challenges.Originality/valueAs one of the first longitudinal case studies of implementing a wiki, several new challenges of Web 2.0 applications and of creating online environments for knowledge sharing are identified, while well‐studied problems concerning other projects seeking to develop information systems also apply. A novel extension to the Delone and McLean model is proposed.

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Section: The Wiki As An Intranet Conceptmentioning

confidence: 99%

Section: Analysing the Wiki's Usefulness With The Delone And Mclean Modelmentioning

confidence: 99%