VeloCity: Using Voice Assistants for Cyclists to Provide Traffic Reports

Abstract

Cycling is on the rise as a relevant alternative to car-based mobility and even though there are mobile applications specifically designed for cyclists to support this development, many still face unresolved challenges in terms of safe user interaction with complex data while riding. We present the design, development, and evaluation of Ve-loCity -an application for reporting traffic incidents and structures relevant to cyclists. In a case study, we compared its' three input methods (touch, in-app speech recognition, the voice assistant of the operating system) to evaluate which attributes make for safe interaction while cycling. We found that participants prefer to use the voice assistant over the other modalities as it was least distracting due to its hands-and eyes-free interaction design. Furthermore, they chose short commands over conversational phrases. Based on our results, we present five guidelines for designing voice user interfaces for cyclists and argue for moving away from touch-based interfaces in this domain, which still make up most of the applied interaction techniques today. CCS CONCEPTS• Human-centered computing → Interaction techniques; Usability testing; User studies; Mobile devices.