Abstract:Objective: This study aimed to map the value flow of medical records of a philanthropic hospital, identifying opportunities for improvements in the process.
Design/methodology/approach: A qualitative research of descriptive and exploratory bias was developed, in which the sources of evidence emerged from participant observation and documentary analysis. Therefore, data collection took place for three months in 2021, which took place in the administrative sectors of a large philanthropic hospital, and the proce… Show more
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