Value co-creation in online healthcare communities

Shirazi, Farid; Wu, Yun; Hajli, Ali; Zadeh, Arash H.; Hajli, Nick; Lin, Xiaolin

doi:10.1016/j.techfore.2021.120665

Cited by 31 publications

(38 citation statements)

References 101 publications

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“…The employment of information technology can strengthen such alliance relationship by deepening interconnection of healthcare organizations among regions. A smart healthcare service system can facilitate the information sharing, resource integration, and value co-creation across healthcare organizations among different regions (30,31). Finally, smart healthcare services realize a transition from a clinic-centric-centric treatment to patient-centric healthcare models (32).…”

Section: Theoretical Underpinning and Hypotheses Developmentmentioning

confidence: 99%

How Does Smart Healthcare Service Affect Resident Health in the Digital Age? Empirical Evidence From 105 Cities of China

Chen

Zhang

Wei

2022

Front. Public Health

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With the emergence of the digital age, smart healthcare services based on the new generation of information technologies play an increasingly important role in improving the quality of resident health. This study empirically examined the impact of regional smart healthcare services on resident health as well as the underlying mechanism by employing a two-way fixed effects model. We constructed a Regional Smart Healthcare Service Development Index and matched it with survey data from the China Health and Retirement Longitudinal Study to validate the model. The results showed that (1) smart healthcare services have a significant positive impact on resident health. (2) The availability of outpatient services and inpatient services plays a mediating role in the relationship between regional smart healthcare services and resident health. (3) The influence of regional smart healthcare services on resident health is heterogeneous among different regions. Specifically, the effect of smart healthcare services on resident health is significant in the eastern regions, while it is not significant in the central, western, and northeastern regions. The effect of smart healthcare services on resident health is significant in rural regions but not in urban regions. This study enriches the nascent research stream of smart healthcare services. This study offers useful insights for practitioners and the government to guide them in formulating smart healthcare strategies.

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Section: Theoretical Underpinning and Hypotheses Developmentmentioning

confidence: 99%

How Does Smart Healthcare Service Affect Resident Health in the Digital Age? Empirical Evidence From 105 Cities of China

Chen

Zhang

Wei

2022

Front. Public Health

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“…GFF and GC. GC is indispensable for value co-creation of innovation ecosystems (Shirazi et al, 2021). Firstly, the functions of innovative products are realized by consumers.…”

Section: Game Relationships In An Innovation Ecosystemmentioning

confidence: 99%

An Evolutionary Analysis of Relational Governance in an Innovation Ecosystem

et al. 2022

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Despite considerable research highlighting the significance of relational governance in inter-organizational relationships, few have involved the connections between relational governance and innovation ecosystems. This study explores this issue to discover the influential mechanisms of relational governance in innovation ecosystem co-evolution. Building an evolutionary game model, we embody trust and reciprocity (two dominance of relational governance) into co-evolutionary relationships of an innovation ecosystem composed of focal firms, research institutes, customers, and governments, and discuss how relational governance affects innovation strategies of actors. Moreover, the impacts of benefit distribution are also examined. We reveal that (1) focal firms and governments prefer cooperative strategies; (2) reciprocity and trust foster cooperation; increasing benefit distribution drives all actors to collaborate except research institutes; (3) governments finitely encourage cooperation through regulation; and (4) the power of relational governance is restricted due to the below-the-average strategies of customers and research institutes and the neutralizing effects of benefits. Our findings offer a complementary and novel framework for relational governance and extend a deeper understanding of innovation ecosystem studies.

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“…In addition, for impression management, customers are often willing to show their development proposals to social media, which helps to enhance the social image and identity of users in social media. User loyalty is more likely to gain users’ attention and affection for social media ( Shirazi et al, 2021 ). Value co-creation is enhanced if social media can meet the experiential value of customers ( Kennedy, 2017 ; Wang et al, 2019 ).…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

“…Value co-creation is enhanced if social media can meet the experiential value of customers ( Kennedy, 2017 ; Wang et al, 2019 ). As individuals continue to learn more about social media views and values, they are more likely to express their opinions to better promote social media ( Shirazi et al, 2021 ). Thus, user loyalty facilitates the formation of closer relationships among users and enhances their sense of identity and belonging to social media.…”

Section: Theoretical Background and Hypotheses Developmentmentioning

confidence: 99%

Evaluating the impact of experience value promotes user voice toward social media: Value co-creation perspective

Zhu

Huangfu

Xü³

et al. 2022

Front. Psychol.

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Experience value is positively associated with user voice toward social media, but existing research lacks an examination of its mechanisms of action. Based on value co-creation theory, this paper explores the relationship between experience value (i.e., social value, entertainment value, information value) and customer voice, and explains the specific influence mechanism through the mediating role of user loyalty. The results of the empirical tests show that social value, entertainment value and information value have significant effects on user loyalty; user loyalty has a significant effect on promotive voice but not on prohibitive voice; user loyalty mediates the relationship between body social value, entertainment value, information value and promotive voice. The findings of this research reveal the important role of experience value on customer voice, which is an important guide for social media to achieve sustainable development.

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Value co-creation in online healthcare communities

Cited by 31 publications

References 101 publications

How Does Smart Healthcare Service Affect Resident Health in the Digital Age? Empirical Evidence From 105 Cities of China

How Does Smart Healthcare Service Affect Resident Health in the Digital Age? Empirical Evidence From 105 Cities of China

An Evolutionary Analysis of Relational Governance in an Innovation Ecosystem

Evaluating the impact of experience value promotes user voice toward social media: Value co-creation perspective

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