Validity And Reliability of the Questionnaire to Measure the Patient Satisfaction With Nursing Care Quality-Turkish Version

Abstract

Background: Patient satisfaction is an essential quality-result indicator of health services in hospital and ambulatory care settings. There are limited questionnaires to measure patient satisfaction with nursing care quality in Turkey. Purpose: This study aimed to assess the psychometric properties of the Turkish version of the Patient Satisfaction With Nursing Care Quality Questionnaire (PSNCQ). Methods: This methodological study was carried out in a bronchology unit of a state hospital in Istanbul between January and May 2021. The sample consisted of 149 participants and was recruited using convenience sampling. Data were collected using an online questionnaire. Results: The Content Validity Index of the questionnaire was calculated at .95. Item-total correlations ranged from .76 to .91 for 19 items. The minimum factor load was .781, and the questionnaire items explained 79% of the total variance. Alpha coefficient was calculated as .98 for the whole questionnaire. To test reliability analysis, the Spearman-Brown correlation value was 0.881, and the Guttman Split-Half value was 0.933. Test re-test correlation was .88. Confirmatory factor analysis confirmed the one-factor model. Conclusions/Implications for practice: Turkish version of the PSNCQ questionnaire is a valid and reliable tool for evaluating patient satisfaction with nursing care. Valid and reliable instruments are crucial to effectively assess patient satisfaction with nursing care to improve health quality.

Croatian Translation and Validation of the Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ)

“…Factor analysis confirmed the one-factor structure of the questionnaire, explaining a significant percentage of the total variance. These findings are in accordance with the validation of the original PSNCQQ questionnaire and the validations in other countries, further confirming the validity and reliability of the Croatian version of this instrument [10,23,28]. However, it is important to note that these results differ from the findings of the validation of the Arabic version, which suggested the presence of two factors [29].…”

“…The Cronbach's α coefficient of internal consistency for all 19 items was 0.977, and the correlations between individual items and the total score ranged from 0.657 to 0.866. These results are comparable to the values of the Cronbach's α coefficient of the original questionnaire (α = 0.97) [10] and validation in other countries, which ranged from 0.94 to 0.97, while the correlations between individual items and the total score ranged from 0.56 to 0.89 [8,23,28,29]. However, it is important to interpret these results with caution.…”

“…As mentioned earlier, other checks indicated the presence of a single factor and demonstrated the excellent reliability of the questionnaire, with internal consistency coefficients ranging from 0.93 to 0.97 [8,10,23,28,29]. Factor analyses showed that the percentage of explained variance ranges from 51.7% in the Serbian version of the questionnaire and 60.3% in the Polish version to even 75-89% in the original version of the questionnaire [8,10,23,28,29]. Predictive validity revealed significant effects of the PSNCQQ on all three assessments of health services.…”

“…The Patient Satisfaction with Nursing Care Quality Questionnaire (PSNCQQ) has been validated in several countries [8,10,23,28,29] and has been widely used in research conducted in various hospital departments, proving to be a quality instrument for measuring this complex construct [19,[30][31][32][33][34][35]. Validations of the questionnaire in all countries indicated a one-factor structure, except for the Arabic version, which suggested the existence of two factors: "satisfaction with the care provided" and "satisfaction with the information provided" [29].…”