Validation of the measure of processes of care for adults: a measure of client-centred care

Abstract

MPOC-A has demonstrated good psychometric properties. As general satisfaction scores are notoriously poor indicators of the quality of care, this measure can help us understand the elements that contribute to overall judgements of satisfaction and provide a level of understanding that is important to improve service quality and delivery.

Performance of the measures of processes of care for adults and service providers in rehabilitation settings

“…In the past, satisfaction with care measures were often used to assess the quality of care. However, these tools tend to have high ceiling effects and do not provide a comprehensive picture of clients’ and clinicians’ experiences 7,8…”

“…In 2010, we reported the validation of the adapted measure of processes of care (MPOC) from the perspectives of adult clients undergoing elective joint replacement 7. At the time of that study, the measure was the only available generic tool that allowed evaluation of the client- and family-centeredness of care in adults.…”

“…The MPOC of adults (MPOC-A) consisted of 34 of the original 56 questions that were found to be applicable based on the literature review. In 2008, the MPOC-A was field-tested with patients and families after elective hip-or knee-replacement surgery 7. Following publication of the results of that pilot study, inquiries about administration, scoring, and interpretation of the tool were received from across Canada (Quebec, Alberta) and abroad (the Netherlands, USA, Italy, Brazil, Australia).…”

Factors Influencing the Choice of Hospital after Primary Total Hip and Knee Replacement Surgeries

“…Emberton and Black [25] and Polk et al [26] found that the distortions due to non-respondents in the results of postsurgery satisfaction surveys are negligible. Since the influence of nonparticipants could not be controlled and the net rate of return was 12.1% and 12.2%, respectively, potential response bias and its resulting limitations to the study results cannot be excluded [27]. Second, while the sample of patients from 43 hospitals does approximate the hospital structure of a region of Germany, the ability to generalize the results to other regions and countries still needs to be clarified [28].…”

Habilitering for voksne i spesialisthelsetjenesten: Utvikling og utprøving av brukerundersøkelse

“…På grunn av de mange aktørene Habiliteringstjenester samarbeider med, vil det vaere behov for en bredere tilnaerming når vi skal søke brukernes vurdering. En voksen-utgave av MPOC-20 er utviklet (MPOC-A; (Bamm, Rosenbaum, & Stratford, 2010)), men fokuset for denne er i likhet med MPOC-20 relasjonen mellom familie og veiledningsaktør. Voksne med funksjonshemming bor ofte ikke i foreldrehjemmet, og det er ulikt i hvilken grad foreldre er involvert i behandlingsforløpet.…”