Validation of the Child HCAHPS survey to measure pediatric inpatient experience of care in Flanders

Abstract

Child HCAHPS provides an opportunity for systematic and cross-national assessment of pediatric inpatient experiences. Sharing and implementing international best practices are the next logical step. What is Known: • Patient experience surveys are increasingly used to reflect on the quality, safety, and centeredness of patient care. • While adult inpatient experience surveys are routinely used across countries around the world, the measurement of pediatric inpatient experiences is a young field of research that is essential to reflect on family-centered care. What is New: • We demonstrate that the US-developed Child HCAHPS provides an opportunity for international benchmarking of pediatric inpatient experiences with care through parents and guardians. • Our study findings show considerable variation in experiences for types of pediatric services. Support to share good practices and launch quality improvement initiatives can be obtained by organizing regular two-way feedback sessions with clinicians to place the findings in context.

Family Experiences of Pediatric Inpatient Care in Alberta, Canada: Results From the Child HCAHPS Survey

“…Our results also replicate those from Belgium in which Bruyneel et al 10 reported poor results around "preventing mistakes and helping you report concerns" (48.2% in top box). Overall, our global results tended to be superior, as revealed in the "overall rating of hospital" (63.9% vs 51.2% in top box) as well as the "willingness to recommend the hospital" (83.9% vs 78.3% in top box).…”

“…8 Preliminary results from the Child HCAHPS survey have been provided in the United States 9 and, more recently, in Belgium. 10 In October 2015, Alberta became 1 of 3 Canadian provinces to adopt the Child HCAHPS survey. To date, however, no Canadian results have been reported from its use.…”

Instruments to assess patient comfort during hospitalization: A psychometric review

“…Measuring patient experience is essential to improving the quality of care provided in different health settings (World Health Organization, 2000, 2013. To date, different healthcare instruments have been developed to assess patient experience during hospitalization (Bruyneel et al, 2017;Manary, Boulding, Staelin, & Glickman, 2013;Pettersen, Veenstra, Guldvog, & Kolstad, 2004). In this sense, different systematic reviews have been developed to assess the measurement properties of these instruments, which are normally used to assess patient experiences related to pain reduction, care, hospital environment, or communication with professionals, to name a few (Beattie, Lauder, Atherton, & Murphy, 2015;Ellis-Smith et al, 2016).…”

Perceptions of Caring in the Pediatric Medically Complex Population

“…In a descriptive longitudinal experimental quantitative correlational study, Brewer and Watson (2015) with the care provided by nurses (Bruyneel, et al, 2017 (Brewer & Watson, 2015).…”

“…HCAHPS were used to collect patient data on the patient's perception of care based on patient satisfactions scores, and the CNPI was used to collect the nurses' data on the nurse's perception of caring behaviors(Desmond, Horn, Keith, Kelby, & Ryan, 2014;Cossette, Cara, Ricard, & Pepin, 2005). Both the Child HCAHPS(Bruyneel, et al, 2017) and CNPI(Cossette, Cara, Ricard, & Pepin, 2005) surveys are validated and reliable instruments used to measure patients' perception of care at a hospital. Third party vendors are used to collect and analyze the data for the HCAHPS survey and the CNPI data was collected and analyzed by the researcher(Desmond, Horn, Keith, Kelby, & Ryan, 2014).…”