Validating the Impact of Experience Design to Foster Persuasive Interventions that Promote Energy Efficiency in Intelligent Work Environments

Abstract

Due to the scarcity of energy resources foreseen in the near future, it is necessary to address the energy efficiency in an imminent way. This framework serves as a motivation for this doctoral thesis, which aims at promoting awareness about the energy efficiency through interactive systems that use Experience Design as a key factor.In order to develop effective elements, a people-centred perspective is used to validate the impact of the experience and of persuasive interventions which are focused on the diversity of users in the work environment. To this end, after reviewing the state of the art and analyzing the users and context of the project, it is proposed to address the awareness for the diversity through the creation of multidimensional and flexible user taxonomies. This categorization will be linked to persuasive interventions targeted in a personalized manner to each user profile.The strategies generated will be translated into design guidelines that will be applied through technology, both in physical devices and digital tools. In these cases, the interfaces developed will be analysed and refined in order to link the proposed interactions with the design of concrete experiences based on people's needs. Finally, the systems developed (tangible and digital) will be evaluated over a long period of time to find the impact of the experience design. In addition, the aim is to measure the level of awareness of energy efficiency after prolonged interaction with the proposed tools, adherence to the system, maintenance of awareness and behaviour change over time.