Academic libraries that cancel serials titles typically offer interlibrary loan (ILL) as an alternative means to access these titles.This study examines how serialsW hen academic libraries cancel journal subscriptions, patrons lose immediate access to the content within those journals.However, patrons whose libraries participate in interlibrary loan (ILL) programs retain the ability to discover the existence of desired content through indexes (often called "databases") and obtain the material from partner libraries. Many librarians are confident that this model of obtaining material is an effective alternative to subscriptions because, as Mortimore writes, a well-run ILL program can "provide access to the right materials at the right time." The practice of canceling subscriptions and relying on ILL presents two related but distinct concerns for library administrators, concerns that this paper addresses. First, savings from subscriptions budgets may be countered by increased ILL costs. Second, it is not established whether ILL meets patron information needs as well as direct subscriptions do.Accessing content via ILL is a very different experience from accessing it directly from a library portal.A patron seeking content than a subscribed title typically finds the material in an index and can begin reading it within seconds.A patron who uses ILL must undertake additional steps in the library interface to place the ILL request and wait hours