UX Validation of Village Administration Information System Using User Experience Questionnaire (UEQ) and Usability Testing

Abstract

Most of the conventional administrative service systems in Indonesia have been transformed into online services. In addition to improving the administrative process, online services also help managers to make data management better and safer. However, the development of online information systems has not been evenly distributed and is still centered on certain areas. Thus, an administrative information system platform is needed on the village level government. The information system which is commonly used and has high flexibility is a website. Based on a survey conducted by Statista Indonesia, smartphone users in Indonesia would be increased by 25% for the next 5 years. So that the development of a flexible and easily accessible website by various groups is the right solution. To develop a website that can be implemented among rural communities, a system testing framework is needed in the case to represent the extent to which the performance of the system conforms to user needs. Several frameworks that can be used are the User Experience Questionnaire (UEQ) and Usability Testing.

Web Based Tolada VillageInformation System Design

“…The village information system can be used by the village itself to organize digital-based village governance so that it can improve public services and account for the results of village development [42], [43]. In line with the description above, the development of a village information system must have a goal to produce a village information system that will make it easier for the village government to report good and safe data and provide valid information to the community [44], [45].…”

Evaluasi Usability Dan User Experience Pada Aplikasi Transportasi Online Lokal Berdasarkan Karakteristik Generasi Z Menggunakan Metode User Experience Questionnaire Dan Cognitive Walkthrough

“…Peneliti memilih menggunakan metode UEQ dalam penelitian ini karena, kuesioner pengalaman pengguna merupakan sebuah framework yang dapat membantu peneliti dalam mengolah data survei dengan aplikasi yang mudah, valid, dan reliabel. UEQ dapat digunakan sebagai kelengkapan data dari metode evaluasi dengan subjektivitas yang tinggi [4]. Namun, pada penelitian sebelumnya UEQ dianggap hanya menghasilkan penilaian secara umum dari pengguna mengenai aspek-aspek UEQ sehingga pada penelitian selanjutnya disarankan evaluasi berbasis pengguna harus dikombinasikan dengan evaluasi berbasis pakar [5].…”

Comparing User Experience Maxim and inDrive Applications Using the User Experience Questionnaire

“…Other user satisfaction analyses using the End User Computing Satisfaction (EUCS) method are more focused on the technical aspects and functionality of the system, so they do not broadly describe the application's emotional, aesthetic, and novelty aspects [4]. Researchers decided to apply the User Experience Questionnaire (UEQ) method based on its advantages as a framework that allows efficient analysis of survey data [5]. UEQ can measure various aspects of user experience directly from the user's point of view, especially on the application's emotional, aesthetic, and novelty aspects.…”