Utterance Chunking in Instant Messaging: A Resource for Interaction Management

Markman, Kris M.

doi:10.1057/9781137405579_4

Cited by 5 publications

(2 citation statements)

References 9 publications

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“…Recent research has also examined the relationship between communication and work outcomes (Hsu et al, 2012). Prior studies presented that the increased use of enterprise social media in work spaces may enhance the social interaction and communication quality (Markman, 2015). The resulting high communication quality, mutual understanding and trust may allow enterprises to train employees that are willing to share more market knowledge with colleagues (Chen and Wei, 2019), thus contributing to the enhancement of work agility.…”

Section: Effect Of Enterprise Social Media Usage On Trustmentioning

confidence: 99%

Predicting the Factors of Employee Agility Using Enterprise Social Media: The Moderating Role of Innovation Culture

Zhang

Xu²,

Chen³

et al. 2022

Front. Psychol.

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This study aims to create a research model that examines how employee agility is affected by enterprise social media usage (ESMU), and to discuss the moderating role of innovation culture in communication quality, trust, and employee agility using the relational capital theory. Data of 477 Chinese employees from different companies were collected in this study for analysis, and the hypotheses developed were examined. The purpose of this study was to explore the influence mechanism that propels employees’ ESMU, communication quality and trust and the moderating effect of innovation culture. This study conducts PLS-SEM to analyze collected data. The results show that ESMU is positively associated with communication quality and trust; innovation culture plays a positive moderating role in ESMU and employee agility; and high communication quality and trust can lead to high agility. However, innovation culture does not have a remarkable moderating effect on ESMU and communication quality. This study offers empirical evidence on how the effect of ESMU on employee agility is transferred by innovation culture. In addition, the benefits of enterprise social media for organizational management are also measured in this study, which may motivate the managements to introduce enterprise social media in work spaces.

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Section: Effect Of Enterprise Social Media Usage On Trustmentioning

confidence: 99%

Predicting the Factors of Employee Agility Using Enterprise Social Media: The Moderating Role of Innovation Culture

Zhang

Xu²,

Chen³

et al. 2022

Front. Psychol.

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“…Similar to email communication, the participants typically produce the whole turn before pressing 'enter' to send it to the recipients (e.g. Licoppe & Morel, 2012;Antaki et al, 2005) rather than chunking their utterances (see Markman, 2015 on utterance chunking in instance messaging). This gives them time to plan and edit the message in line with their interactional objectives.…”

Section: Structure Of Facebook Complaintsmentioning

confidence: 99%

(Im)politeness at a Slovenian Call Centre

Orthaber

2023

Advances in (Im)politeness Studies

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This thesis and the work to which it refers are the results of my own efforts. Any ideas, data, images or text resulting from the work of others (whether published or unpublished) are fully identified as such within the work and attributed to their originator in the text, bibliography or in footnotes. This thesis has not been submitted in whole or in part for any other academic degree or professional qualification. I agree that the University has the right to submit my work to the plagiarism detection service TurnitinUK for originality checks. Whether or not drafts have been so-assessed, the University reserves the right to require an electronic version of the final document (as submitted) for assessment as above.

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Predicting the factors of employee agility using enterprise social media: moderating effects of enterprise social media-related strain

Pitafi

Ren

2021

INTR

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PurposeThis study aims to investigate the impact of enterprise social media (ESM) usage on employee agility through communication quality and visibility. Theory of communication visibility is used to explore the moderating role of ESM-related strain in the relationship among communication quality, visibility and employee agility.Design/methodology/approachThe research model is analyzed using data from 240 Chinese employees of different companies. The proposed hypotheses are tested using structural equation modeling, hierarchical regression and mediation analysis.FindingsFindings suggest that ESM usage is positively related to communication quality and visibility. Communication visibility mediates the relationship between ESM usage and employee agility. ESM-related strain reduces the relationship between communication visibility and employee agility. However, ESM-related strain has an insignificant moderating effect on the relationship between communication quality and employee agility.Originality/valueThe present study examines how employee agility is associated with ESM usage in the workplace. The mediating effects of communication quality and visibility are explored using a theoretical foundation. This study provides empirical evidence on how the impact of ESM on employee agility is transmitted through communication visibility. Lastly, the current study quantifies the advantages of ESM for organizations and may motivate managers to confidently deploy ESM in the workplace.

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Utterance Chunking in Instant Messaging: A Resource for Interaction Management

Cited by 5 publications

References 9 publications

Predicting the Factors of Employee Agility Using Enterprise Social Media: The Moderating Role of Innovation Culture

Predicting the Factors of Employee Agility Using Enterprise Social Media: The Moderating Role of Innovation Culture

(Im)politeness at a Slovenian Call Centre

Predicting the factors of employee agility using enterprise social media: moderating effects of enterprise social media-related strain

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