Utilizing journey mapping to evaluate youth programs and social service systems: Case studies
Emma Connell,
Amanda Petersen,
Mongkol Teng
Abstract:Background: Journey mapping is a relatively new, promising method for use in the evaluation sector. In this method, individuals who have gone through a program or system provide feedback on the process in a chronological way, highlighting successes and challenges they have encountered through the process. This article provides an overview of the method and three case studies describing how journey mapping has been used to evaluate youth programs and social service systems.
Purpose: To aid evaluators in u… Show more
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