Utilizing attribution theory to develop new insights into tourism experiences

Jackson, Mervyn

doi:10.1016/j.jhtm.2018.04.007

Cited by 75 publications

(148 citation statements)

References 30 publications

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“…The superficial and transient nature of resident–tourist encounters is more likely to impel residents to apply TS in the attribution process, thus leading to unconventional attributional inferences. Moreover, contextualizing attributional research in various international destinations with distinctive natural and sociocultural environments could overcome the constraints imposed by laboratory experiments, such as neglecting sociocultural context or collective knowledge and lacking empirical investigations (e.g., Jackson, 2019). In brief, the unique resident–tourist encounter settings could broaden the scope and depth of attributional research, to correct the five deficiencies of AT outlined in section “Underdevelopment of AT.”…”

Section: Resultsmentioning

confidence: 99%

“…For example, Jackson et al (1996) argued that both positive and negative tourism experiences can be conceptualized into the attribution framework, and tourists were more likely to attribute the cause of positive experiences to themselves and negative experiences to external factors, supporting a typical self-serving attribution bias. Jackson (2019) further identified a universal self-protective attribution bias in tourist attribution of their travel experiences by employing a mixed-research approach. Pearce (2011) adopted AT as a conceptual tool to explore responsibility attribution of tourist scams.…”

Section: Literature Reviewmentioning

confidence: 99%

“…Limited tourism studies have forged a link between AT and consumer experiences (e.g., Breitsohl & Garrod, 2016; Chung & Petrick, 2013; Orth et al, 2012). The attributional framework has been suggested to guide investigation into resident perceptions of tourism impacts (Teye, Sirakaya, & Sönmeza, 2002) and been adopted to interpret phenomenological tourist experiences (e.g., Jackson, 2019; Jackson, White, & Schmierer, 1996; Podoshen, Hunt, & Andrzejewski, 2015). However, studies examining resident attribution of tourist-related events/outcomes are lacking, and the mental process by which residents make attributions has received even less attention.…”

Section: Introductionmentioning

confidence: 99%

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Resident Attribution and Tourist Stereotypes

Hsu

Chen

2019

Journal of Hospitality & Tourism Research

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The value of attribution theory in explaining and predicting resident perceptions of/reactions toward tourists is underestimated by tourism scholars. This article critically analyses the evolution and underdevelopment of attribution theory, as well as the literature on tourist stereotypes which serve as heuristics that may bias attribution. Under the guidance of dual process theories, a comprehensive conceptual framework is developed to delineate the interactions between a three-step resident attribution process of encounters with tourists and tourist stereotypes’ activation, application/suppression, and modification. Potentially fruitful directions are suggested for future research. This conceptual article not only pioneers in establishing conceptual links between a tourism phenomenon and a social psychological theoretical development, but it also broadens the research paradigm of resident–tourist relationship studies.

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Section: Resultsmentioning

confidence: 99%

Section: Literature Reviewmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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Resident Attribution and Tourist Stereotypes

Hsu

Chen

2019

Journal of Hospitality & Tourism Research

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“…The attribution theory explains the process of attribution to explain different events and behaviors. Different researchers have used this theory in order to explain specific behaviors of consumers [36][37][38]. The present study considers this theory a relevant one because the process of attribution is helpful to consumers for evaluating a brand.…”

Section: Theory and Hypothesesmentioning

confidence: 99%

Using Social Media as a Medium for CSR Communication, to Induce Consumer–Brand Relationship in the Banking Sector of a Developing Economy

et al. 2021

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Social media has emerged as a flexible and interactive communication medium in the present digital era. Contemporary businesses use social media to achieve different communication objectives. However, using social media as a communication medium for corporate social responsibility (CSR) communication with stakeholders like, consumers is not well-explored in the existing literature. Furthermore, prior studies have also failed to consider the blend of CSR communication and social media to achieve consumer-related outcomes, for example, their loyalty and purchase likelihood. To this end, the objective of this study is to examine the relationship of the CSR communication of a bank through social media with consumer loyalty and purchase intention. The current study also proposes brand admiration as a potential mediator between this relationship. The data were collected from the banking consumers through a self-administered questionnaire in a developing economy. The data were analyzed through the structural equation modeling (SEM) technique using AMOS software. The results of the current survey confirmed that CSR communication of a bank on social media has direct and indirect, via brand admiration, relations with consumer loyalty, and purchase intentions. The outcomes of this survey will be helpful for the policymakers to understand the importance of CSR communication on social media to enhance the loyalty, and purchase intention of banking consumers.

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“…Attribution theory is helpful in understanding the reasons for individual behaviors for different events. Many researchers have used attribution theory in the field of consumer behavior [33][34][35]. In the context of the present study, the attribution process is helpful for consumers in the identification of a brand or an organization as a socially responsible one.…”

Section: Theory and Hypothesesmentioning

confidence: 96%

The Relationship of Sustainability Communication on Social Media with Banking Consumers’ Loyalty through e-WOM

Gao

Lin

et al. 2021

Sustainability

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Prior literature has largely addressed corporate social responsibility (CSR) from outcomes related to organizational themes. However, its importance for achieving consumer-related outcomes is something that has been largely ignored by contemporary researchers. Likewise, how CSR communication through social media can create positive emotions on the part of consumers has to date been under-explored. Hence, the present study aims to fill these gaps by investigating the impact of CSR communication of an organization through social media on consumer loyalty. The study also proposes electronic word of mouth (e-WOM) as a potential mediator between this relationship. The proposed model of the present study was tested in the banking sector of a developing country. The data were collected from a self-administered questionnaire and analyzed through the structural equation modeling technique (SEM). The results of the present study validated that CSR communication of a bank through social media directly and indirectly, through e-WOM, influences consumer loyalty in a positive manner. The results of the present study will be helpful for policymakers to better understand how well-planned CSR communication of an organization on social media can lead towards better consumer-related outcomes such as consumer loyalty and e-WOM.

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Utilizing attribution theory to develop new insights into tourism experiences

Cited by 75 publications

References 30 publications

Resident Attribution and Tourist Stereotypes

Resident Attribution and Tourist Stereotypes

Using Social Media as a Medium for CSR Communication, to Induce Consumer–Brand Relationship in the Banking Sector of a Developing Economy

The Relationship of Sustainability Communication on Social Media with Banking Consumers’ Loyalty through e-WOM

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