2014
DOI: 10.7177/sg.2014.v9.n3.a4
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Utilização da MCDA para Avaliar os Critérios do Programa de Excelência: Um Estudo de Caso em uma Agência Marítima

Abstract: É crescente o número de empresas adotando sistemas de gestão, baseados em normas aceitas internacionalmente, visando atingir melhores condições competitivas e garantir a sua permanência no mercado (Renzi et Capelli, 2000). A ISO 9001, integrante da série ISO 9000, é uma das PROPPI / LATEC

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Cited by 2 publications
(2 citation statements)
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References 16 publications
(25 reference statements)
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“…In the multicriteria decision process the interaction occurs between agents and decision factors, following the decision makers identification steps; definition of alternatives; definition of the relevant criteria to the decision problem; and evaluation of alternatives. Basically, the multi-criteria decision analyzes various alternatives under several criteria jointly (Longaray et al, 2014).…”
Section: Multi-criteria Methodsmentioning
confidence: 99%
“…In the multicriteria decision process the interaction occurs between agents and decision factors, following the decision makers identification steps; definition of alternatives; definition of the relevant criteria to the decision problem; and evaluation of alternatives. Basically, the multi-criteria decision analyzes various alternatives under several criteria jointly (Longaray et al, 2014).…”
Section: Multi-criteria Methodsmentioning
confidence: 99%
“…These problems require weights of more than one aspect due to its inherent complexity (Longaray et al, 2014a) and the use of an MDA method can contribute to the reduction of subjectivity, bias and process arbitrariness (Paula et Mello, 2013).…”
Section: Introductionmentioning
confidence: 99%