Utility, Caller, and Patient Profile of a Novel Chemotherapy Telephone Helpline Service Within a Regional Cancer Centre in Northern Ireland

Reid, Joanne; Porter, Samuel

doi:10.1097/ncc.0b013e318204c53c

Cited by 27 publications

(35 citation statements)

References 12 publications

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“…This finding is consistent with findings of Reid et al (2011) in a study that provided a 24-hour "chemotherapy telephone counseling service" to patients. Of the 7,498 telephone counseling services, most of the inquiries (36.8%) are medical related and this is consistent with findings of our study.…”

Section: Discussionsupporting

confidence: 90%

“…Therefore, TCS can help monitor the status of patients and provide disease-related counseling and timely physical, mental, and emotional support. Reid et al (2011) recorded the outcome of providing 7,498 24-hour "chemotherapy telephone counseling service" to cancer patients on chemotherapy with statistical analysis showing that 25.6% of the calls came in between 8 am and 4 pm. It was found that 45.8% of the callers were patients, 31% were primary caregivers, and 20.5% were medical care institutions.…”

Section: Relating Clinical Problems Of Cancer Patients To Tcs Intervementioning

confidence: 99%

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Development and Application of Telephone Counseling Services for Care of Patients with Colorectal Cancer

Lin

Sun²,

Su³

et al. 2014

Asian Pacific Journal of Cancer Prevention

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Background: The number of colorectal cancer (CRC) patients in Taiwan has increased in recent years; therefore, the effective dissemination of information related to symptom care has become especially important. Previous studies indicated that the physical and psychological status of cancer patients can be effectively improved by telephone counseling services (TCS). Thus, determining the most effective means of establishing a TCS to support the clinical practice of oncology has become a crucial goal for nursing. The purposes of this study were to analysis the content of the TCS for CRC and explore stratification of the TCS. Materials and Methods: The study design was retrospective. A total of 850 calls were made to CRC patients in the cancer center of Southern Taiwan during the period of January 2007-December 2011. A structure questionnaire was adopted to analysis satisfaction. Results: Responses provided by the TCS included information regarding nutrition, side effects resulting from chemotherapy and pain. Moreover, 28.7% of CRC patients needed advanced treatment. More than 90% satisfaction with all aspects of the calls was found. Conclusions: The TCS coulkd be shown to provide an effective means by which to expand the reach of nursing care to different times, places and patients, allowing for greater cost efficiency and more rapid service.

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Section: Discussionsupporting

confidence: 90%

Section: Relating Clinical Problems Of Cancer Patients To Tcs Intervementioning

confidence: 99%

Development and Application of Telephone Counseling Services for Care of Patients with Colorectal Cancer

Lin

Sun²,

Su³

et al. 2014

Asian Pacific Journal of Cancer Prevention

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“…The notion of access has some relevance to this challenge. Although predominantly focused on clinical treatment and screening services (Baker & Schwartz, 2005;Couture, Nguyen, Alvarado, Velasquez, & Zunzunegui, 2008;Facione, 1999;Facione & Facione, 1997;Greiner, Engelman, Hall, & Ellerbeck, 2004;Haran, 2003;Jones et al, 2008;Mele, Archer, & Pusch, 2005;Reid & Porter, 2011;Shahid, Finn, Bessarab, & Thompson, 2011;Shepherd, Goldstein, Olver, & Parle, 2008;Wolff & Ellis, 2009), the research on access is predicated on the democratic principle that all should have equal access to service provision. However it is only recently that research focused on access issues has included the psychosocial aspects of care (Arber, Faithful, Plaskota, Lucas, & de Vries, 2010;O'Brien, Harris, King, & O'Brien, 2008;Whittier, Scharlach, & Dal Santo, 2005).…”

mentioning

confidence: 98%

“Receptivity”: An Important Factor Affecting Supportive Care Provision

McGrath

2013

Journal of Psychosocial Oncology

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The research on psychosocial need provides the foundation informing the drive for the provision of supportive care services for patients and their families. The work on patient access, barriers to participation, and service evaluation are providing some insights that can help guide practitioners in their efforts to ensure that services designed to meet psychosocial need reach and involve the appropriate individuals. However, this direction is presently in its infancy leaving many questions unanswered. This article makes a contribution to advancing and strengthening this line of research through a fresh perspective on the topic provided by consumer research with individuals diagnosed with a hematological malignancy. The research was initiated and funded by the Leukaemia Foundation of Queensland (LFQ) with the aim of exploring the experience of survivorship for individuals diagnosed with a hematological malignancy to inform supportive care service provision and development. The findings from the research posit the notion of "receptivity" as an important new concept that can contribute to the deepening of our understanding of the myriad of factors associated with effectively engaging with individuals in supportive care service provision.

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“…These findings are consistent with those of others. Calls made to a telephone hotline in Northern Ireland for people who were receiving chemotherapy were the focus of a 2011 report [21]. Over 7400 calls were made to the chemotherapy telephone helpline (CTH) at a regional cancer and almost 69% were initiated by women.…”

Section: Discussionmentioning

confidence: 99%

A Telephone Helpline Assessment of Psychosocial Needs of Adults with Cancer Post Institute of Medicine (IOM) Recommendations

Klemm¹,

Rempusheski²,

Jurkovitz³

et al. 2014

OJN

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Utility, Caller, and Patient Profile of a Novel Chemotherapy Telephone Helpline Service Within a Regional Cancer Centre in Northern Ireland

Cited by 27 publications

References 12 publications

Development and Application of Telephone Counseling Services for Care of Patients with Colorectal Cancer

Development and Application of Telephone Counseling Services for Care of Patients with Colorectal Cancer

“Receptivity”: An Important Factor Affecting Supportive Care Provision

A Telephone Helpline Assessment of Psychosocial Needs of Adults with Cancer Post Institute of Medicine (IOM) Recommendations

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