Using the theory of planned behaviour to predict public sector training participation

What motivates professional service firm employees to nurture client dialogues?

“…Originally developed in the field of social psychology, the theory has been applied to a wide range of management topics, such as information systems and e-commerce adoption (Pavlou & Fygenson, 2006), knowledge sharing in organizations (Bock, Zmud, Kim, & Lee, 2005), open source software development (Bagozzi & Dholakia, 2006), and ethical decision making in business organizations (Stevens, Steensma, Harrison, & Cochran, 2005). In a service industries context, the theory of planned behavior has recently been applied to study, for example, digital music services subscription behavior (Kwong & Park, 2008), competence set expansion in the information service industry (Shee & Wu, 2008), group norms for the hedonic consumption of cellular phone services (Lee, Murphy, & Swilley, 2009), and public sector training participation to improve public service offerings (Ho, Tsai, & Day, 2011). As stated above, the dependent variable of the model is 'willingness to initiate the extension of a client dialogue'.…”

Barriers to open e-learning in public administrations

“…In such a regulated environment, change is considered inappropriate and similar to personal innovation of everyday work (Hedvicakova, 2013;Eidson, 2009, pp. 106-111;Rahman, Naz, & Nand, 2013;Ho, Tsai, & Day, 2010;Arellano-Gault, 2013;Imran, Gregor, & Turner, 2013;Caron & Giauque, 2006;Hedvicakova, 2013). Using OER, however, requires learners to reflect on their routines and assumptions.…”

“…E-Learning is a space for autonomous, selfdependent advancement of knowledge (Hedvicakova, 2013;Ho et al, 2010). But the spirit may not only express self-realization, but also economic convictions .…”

Atitude Frente a Participar De Um Treinamento De Habilidades Sociais: Construção De Instrumentos Com Base Na Teoria Do Comportamento Planejado (Tcp)

“…A teoria da ação racional teve um considerável êxito empírico, porém, foi alvo de crítica em função de a teoria ter aplicação a situações de tomada de decisão e não a comportamentos habituais, onde o componente de decisão é muito menor (Lima & Correia, 2013 Reformulada por Ajzen (1988), a teoria do comportamento planejado, possibilitou aumentar significativamente a capacidade preditiva em diversos tipos de comportamentos, tornando-se referência dentro do campo da psicologia social para predição de comportamentos (Fishbein & Ajzen, 2010). Na literatura, encontrou-se um estudo cujo comportamento alvo é participar de um treinamento em um contexto dos funcionários de uma organização pública (Ho, Tsai, & Day, 2011 intenção comportamental, normas subjetivas, percepção de controle e atitude frente a participar de um treinamento de habilidades sociais.…”

“…Essa relação tem se mostrado consistente em diversos estudos (e.g., Ho et al, 2011;Roberts & Barrett, 2011;Santhanam, 2002 (Fishbein & Ajzen, 2010).…”