Using templates and linguistic patterns to define process performance indicators

Abstract

Process performance management (PPM) aims at measuring, monitoring and analysing the performance of business processes (BPs), in order to check the achievement of strategic and operational goals and to support decision making for their optimisation. PPM is based on process performance indicators (PPIs), so having an appropriate definition of them is crucial. One of the main problems of PPIs definition is to express them in an unambiguous, complete, understandable, traceable and verifiable manner. In practice, PPIs are defined informally -usually in ad-hoc, natural language, with its well-known problems-or they are defined from an implementation perspective, hardly understandable to nontechnical people. In order to solve this problem, in this article we propose a novel approach to improve the definition of PPIs using templates and linguistic patterns. This approach promotes reuse, reduces both ambiguities and missing information, is understandable to all stakeholders and maintains traceability with the process model. Furthermore, it enables the automated processing of PPI definitions by its straightforward translation into the PPINOT metamodel, allowing the gathering of the required information for their computation as well as the analysis of the relationships between them and with BP elements.

Comparing and Aligning Process Representations

“…Such a transformation requires considerable time and effort from a number of resources. To illustrate the causes of this, consider the situation we observed during our extensive research collaboration with the Andalusian Health Service [1,235,236]. There, the IT department received requests to measure PPIs for all organizational processes, as specified by other departments in natural language.…”

“…Due to these links, the PPINOT metamodel can be used to define structured PPIs whose values can be computed in an automated manner. Specifically, we base the templates for our approach on the templates and associated linguistic structures defined in [236]. In Section 6.2.1, we introduce the slots that correspond to the different semantic concepts that constitute the PPI templates.…”

“…The measure type classifies the nature of the measure underlying a PPI. In this work, we focus on the four most common measure types according to [236]: count, time, data, and fraction measures. A count PPI measures the number of times something happens.…”

A template-based approach for responsibility management in executable business processes

“…Nevertheless, notations like the one presented in La Rosa et al (2011) allow for defining configurable process models considering control flow, data and resources. These three perspectives are also supported by a template-based approach for modelling process performance indicators (del-Río-Ortega et al 2016). …”

Development methodology of the automated networking linguistic resource for commercializing innovation products

“…Automated text analysis programs, linguistic patterns and templates to support decision-making for their optimization are an interesting and prospective field of sociolinguistics and political linguistics. The automated processing of definitions of the terms, which are used during the interaction and mutual influence of the discourse of science and the public authorities, is current trend in information technologies for sociolinguistics [8]. Scientists try to develop formats of information which are understandable to all stakeholders from various professional spheres [9].…”