“…Along with investigating technological advances, researchers have focused on the perspectives of users to better understand their needs and factors impacting adoption ( e.g. Lee, Rudnik, FakhrHosseini, Lee, & Coughlin, 2020). In a study on smart home appliances, Coskun, Kaner, & Bostan (2018) explored user expectations, feature preferences, and desired interaction styles through in-depth interviews.…”