Using System-Wide Trust Theory to Reveal the Contagion Effects of Automation False Alarms and Misses on Compliance and Reliance in a Simulated Aviation Task

Geels-Blair, Kasha; Rice, Stephen; Schwark, Jeremy

doi:10.1080/10508414.2013.799355

Cited by 52 publications

(63 citation statements)

References 27 publications

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“…An operator will rely on the aid if a high level of trust exists (Parasuraman & Riley, 1997;Rice, 2009). Moreover, recent studies have shown that operators group multiple aids as one system and that if one aid is deemed unreliable, the operator is seen to treat all other aids as unreliable (Geels-Blair, Rice, & Schwark, 2013;Keller & Rice, 2010;Rice & Geels, 2010). This supports the SWT theory.…”

Section: Automation and Trustmentioning

confidence: 61%

“…Clearly, there are two important findings stemming from the current set of studies that shed further light on the research conducted in SWT. First, SWT is a robust phenomenon, and not just when tested in simulated behavioral settings (Keller & Rice, 2010;Rice & Geels, 2010; Geels-Blair, Rice, & Schwark, 2013). The data reveal that a loss of trust in the unreliable device spread to other devices despite participants not having any information about their reliability.…”

Section: Discussionmentioning

confidence: 96%

“…When a human places a high level of trust in another person, it is believed that they will accomplish what is expected of them, and this is viewed as a positive interaction (Lee & See, 2004). These interactions can be extrapolated to understand how humans would interact with machines, thus allowing the concept of trust to be applied when using automated systems and demonstrating how it varies when components do not operate as expected (Geels-Blair, Rice, & Schwark, 2013).…”

Section: Automation and Trustmentioning

confidence: 99%

“…Another study involved the use of eight gauges to investigate SWT (Geels-Blair, Rice, & Schwark, 2013). The adverse effect of false alarms and misses on operator trust was examined.…”

Section: System-wide Trust Theorymentioning

confidence: 99%

“…The SWT effect is also seen when multiple devices are included in the study (Geels-Blair, Rice, & Schwark, 2013;Keller & Rice, 2010;Rice & Geels, 2010). Operators tended to group multiple devices together, and if one device failed, trust in the entire system was reduced and treated as unreliable.…”

Section: Introductionmentioning

confidence: 99%

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What Are the Predictors of System-Wide Trust Loss in Transportation Automation?

Rice¹,

Winter²,

Cremer³

2016

Journal of Aviation Technology and Engineering

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Prior research has examined how individuals place trust in single (e.g., Meyer, 2001Meyer, , 2004 and multiple (e.g., Geels-Blair, Rice, & Schwark, 2013) automated devices when one fails. This has shown that participants are influenced by system-wide trust (SWT). What has been missing is an investigation into what types of people succumb to SWT effects. The current study attempts to replicate SWT findings and identify possible predictors of individuals likely to be influenced by SWT. The findings did demonstrate a replication of SWT. The study found that ''feelings of negativity when automated devices fail'' was a significant predictor of SWT theory.

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Section: Automation and Trustmentioning

confidence: 61%

Section: Discussionmentioning

confidence: 96%

Section: Automation and Trustmentioning

confidence: 99%

“…Another study involved the use of eight gauges to investigate SWT (Geels-Blair, Rice, & Schwark, 2013). The adverse effect of false alarms and misses on operator trust was examined.…”

Section: System-wide Trust Theorymentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

See 3 more Smart Citations