Using Standardized Clients in the Classroom: An Evaluation of a Training Module to Teach Active Listening Skills to Social Work Students

Rogers, Anissa Taun; Welch, B.

doi:10.1080/08841230802238203

Cited by 36 publications

(36 citation statements)

References 14 publications

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“…Miller (2004 identifies the use of standardized clients as a strategy which allows students to learn and enhance various practice skills in a safe and ideal learning environment. However, it has been well documented that establishing safe and realistic practice environments can be quite challenging (Rogers & Welch, 2009). Furthermore, transferring course content to a practice setting has often been difficult to achieve.…”

Section: Standardized Clients In Social Workmentioning

confidence: 99%

“…Standardized clients are conceptually similar to standardized patients and aim to promote strong interviewing skills within educational settings (Rogers & Welch, 2009). Miller (2004 identifies the use of standardized clients as a strategy which allows students to learn and enhance various practice skills in a safe and ideal learning environment.…”

Section: Standardized Clients In Social Workmentioning

confidence: 99%

“…Furthermore, interviewing skills are seen as the catalysts by which micro, mezzo, and macro levels of practice are implemented (Petracchi & Collins, 2006). In order to effectively communicate, helping professionals are encouraged to listen, empathize, and develop therapeutic relationships with clients (Rogers & Welch, 2009); thus, creating a need for educational initiatives which promote and refine the development of these skills.…”

mentioning

confidence: 99%

“…nterviewing skills play an integral role within the field of social work (Petracchi & Collins, 2006;Rogers & Welch, 2009). They are often considered the most essential skills used within all levels of practice (Petracchi & Collins, 2006).…”

mentioning

confidence: 99%

“…In order to increase clinical skills amongst students, simulated exercises are often required (Lane, Slavin, & Ziv, 2001). Current social work curriculums often foster communication and assessment skills through Introduction the use of standardized clients or peer facilitated role plays (Badger & MacNeil, 2002;Petracchi & Collins, 2006;Rogers & Welch, 2009;Todd, 2011). Standardized clients are trained individuals who portray various characteristics within simulated counselling sessions (Badger & MacNeil, 2002;Petracchi & Collins, 2006;Todd, 2011).…”

mentioning

confidence: 99%

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15. Considering the Use of Standardized Clients in Professional Social Work Education

Carter

Bornais

Bilodeau

2011

CELT

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Section: Standardized Clients In Social Workmentioning

confidence: 99%

Section: Standardized Clients In Social Workmentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

mentioning

confidence: 99%

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15. Considering the Use of Standardized Clients in Professional Social Work Education

Carter

Bornais

Bilodeau

2011

CELT

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Communication skills training for improving the communicative abilities of student social workers: A systematic review

Reith‐Hall

Montgomery

2023

Campbell Systematic Reviews

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Background Good communication is central to effective social work practice, helping to develop constructive working relationships and improve the outcomes of people in receipt of social work services. There is strong consensus that the teaching and learning of communication skills for social work students is an essential component of social work qualifying courses. However, the variation in communication skills training and its components is significant. There is a sizeable body of evidence relating to communication skills training therefore a review of the findings helps to clarify what we know about this important topic in social work education. We conducted this systematic review to determine whether communication skills training for social work students works and which types of communication skills training, if any, were more effective and lead to the most positive outcomes. Objectives This systematic review aimed to critically evaluate all studies which have investigated the effectiveness of communication skills training programmes for social work students. The research question which the review posed is: ‘What is the effectiveness of communication skills training for improving the communicative abilities of social work students?’ It was intended that the review would provide a robust evaluation of communication skills training for social work students and help explain variations in practice to support educators and policy‐makers to make evidence‐based decisions in social work education, practice and policy. Search Methods We conducted a search for published and unpublished studies using a comprehensive search strategy that included multiple electronic databases, research registers, grey literature sources, and reference lists of prior reviews and relevant studies. Selection Criteria Study selection was based on the following characteristics: Participants were social work students on generic (as opposed to client specific) qualifying courses; Interventions included any form of communication skills training; eligible studies were required to have an appropriate comparator such as no intervention or an alternative intervention; and outcomes included changes in knowledge, attitudes, skills and behaviours. Study selection was not restricted by geography, language, publication date or publication type. Data Collection and Analysis The search strategy was developed using the terms featuring in existing knowledge and practice reviews and in consultation with social work researchers, academics and the review advisory panel, to ensure that a broad range of terminology was included. One reviewer conducted the database searches, removing duplicates and irrelevant records, after which each record was screened by title and abstract by both reviewers to ensure robustness. Any studies deemed to be potentially eligible were retrieved in full text and screened by both reviewers. Main Results Fifteen studies met the inclusion criteria. Overall, findings indicate that communication skills training including empathy ca...

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Contextualizing Empathy: Training Resources for Responding to Hopelessness in Crisis Helpline Communication

Iversen

2024

Interventions in Health Care Interaction

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Using Standardized Clients in the Classroom: An Evaluation of a Training Module to Teach Active Listening Skills to Social Work Students

Cited by 36 publications

References 14 publications

15. Considering the Use of Standardized Clients in Professional Social Work Education

15. Considering the Use of Standardized Clients in Professional Social Work Education

Communication skills training for improving the communicative abilities of student social workers: A systematic review

Contextualizing Empathy: Training Resources for Responding to Hopelessness in Crisis Helpline Communication

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