2022
DOI: 10.1016/j.tranpol.2022.07.013
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Using social media to understand challenges faced by US urban parcel delivery drivers: Reports from the curb

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Cited by 3 publications
(3 citation statements)
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“…Wojnowska et al [85] found that lack of transportation systems, and the unreasonable operation and maintenance of parking spaces and lots, are the main resultant factors. Iacobucci et al [86] also found that the difficulty in promoting social enterprises has led to a reduction in effectiveness in terms of managing parking spaces, which is a resultant factor for PPC urban problems, and it appears at the top of the hierarchy, upon which, effectiveness depends.…”
Section: Results Analysis 441 Grey-dematel-ism Analysismentioning
confidence: 99%
“…Wojnowska et al [85] found that lack of transportation systems, and the unreasonable operation and maintenance of parking spaces and lots, are the main resultant factors. Iacobucci et al [86] also found that the difficulty in promoting social enterprises has led to a reduction in effectiveness in terms of managing parking spaces, which is a resultant factor for PPC urban problems, and it appears at the top of the hierarchy, upon which, effectiveness depends.…”
Section: Results Analysis 441 Grey-dematel-ism Analysismentioning
confidence: 99%
“…Better data collection, dissemination, and access procedures could help inform a rapidly evolving situation in the last mile, where the curb is becoming a more dangerous place. Existing work describes the disjointed policies involved in allocating curb space for delivery 40 and documents the difficulties drivers are experiencing in navigating this landscape 22 . In turn, partnerships between agencies charged with supporting occupational health, urban planning professionals, municipalities, and private shipping companies could help to coordinate multifaceted solutions that improve safety, delivery operations, and quality of life where these systems interact with the places people live.…”
Section: Discussionmentioning
confidence: 99%
“…21 Finally, recent research, using content analysis of conversations between drivers on online forums, suggests that drivers are cognizant of these problems, concerned for their safety, and that they take steps to mitigate unsafe situations when possible. 22 Drivers reported that practices like unauthorized parking are typically a last resort and are sometimes-perhaps counterintuitively-used to avoid situations they consider unsafe. For example, some drivers reported parking on the wrong side of the street to avoid having to walk across traffic to deliver a package.…”
Section: A Changing Safety Landscape: E-commerce and The "Last Mile"mentioning
confidence: 99%