Using Smart Applications in Delivering Government Services in the UAE

Abstract

This study addresses the public adoption of and satisfaction with UAE government e-services, emphasizing the quality of digital platforms, mainly smart applications. This quantitative research uses the technology acceptance, e-service quality, and web trust models. An online survey designed via Survey Monkey was distributed to Emirati citizens in Sharjah, Dubai, and Abu Dhabi municipalities via government Facebook and Instagram accounts in December 2022. The sample included the Ministries of Human Resources, Education, Interior, and Foreign Affairs, which provide daily individual and commercial services to citizens through digital applications. Three hundred respondents completed the form. The findings revealed that participants appreciate and trust the electronic services provided via smart applications, particularly their ease of use and quality of information. Factors motivating their use include information disclosure strategy and interactivity. The UAE's increasing use of smart digital applications necessitates training, user-friendly designs, and integration with rather than replacement of traditional direct methods.

Big Data Analytics Artefact for Outcome-Based Funding Prediction in South African Public Universities

“…As the demand for better analytics and prediction increases, organisations must be guided by better models to remain competitive in the big data era. Holistically, organisations must address those aspects that will help them realise trends, opportunities, and adoption strategies, including support, analytics culture, and the technical foundations of data (Galli et al, 2021;Radwan et al, 2023). Such would include data management, data preparation, data visualization, as well as formal infrastructure to establish procedures for the exchange and flow of data and information, such as information technology (IT) that collaborates business units to address dynamic stakeholders' requirements (Galli et al, 2021).…”

“…Normally, organisations would want to work seamlessly by increasing their stakeholders' satisfaction through improved flexibility, innovativeness, effective collaboration, and risk mitigation (Arman, 2023;Radwan et al, 2023). However, organisations are usually challenged by the advent of new technological trends (Kalema, 2022).…”