Using RFID in Supply Chain Management for Customer Service

Lin, Hsiao-Tseng; Lo, Wei-Shuo; Chiang, Chiao-Ling

doi:10.1109/icsmc.2006.384908

Cited by 11 publications

(9 citation statements)

References 5 publications

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“…Katina Michael introduced the pros and cons of using RFID in SCM than the bar code [1]. Hsiao-Tseng Lin discussed how the RFID is used to solve the problems in supply chain management and the relationship between RFID and customer relationship management (CRM) [2]. Yahia Zare Mehrjerdi studied three case and selected goals and strategies using RFID, Six-Sigma and SCM strategies [3].…”

Section: Introductionmentioning

confidence: 99%

The radio frequency identification technology in the earthquake rescue warehouse management

Zhao

2015

2015 12th International Conference on Fuzzy Systems and Knowledge Discovery (FSKD)

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The earthquake rescue warehouse management system (WMS) using the radio frequency identification (RFID) technology is presented. The RFID technology is widely used especially in the supply chain management and warehouse operations. To satisfy the emergency, abrupt, speedy need of material out storage for the earthquake rescue, the RFID labels, automatic directional identification and specific coding are synthetically applied in the warehouse management of China International Search and Rescue Team (CISAR) which let the managers do not sign the materials out storage one by one but only to get the record after the work is finished. With the application, there are benefits such as reduce labor levels, enhances visibility, improves inventory management which make the time can be reduced and the rescue team and equipments will be rush to the disaster area soon.

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Section: Introductionmentioning

confidence: 99%

The radio frequency identification technology in the earthquake rescue warehouse management

Zhao

2015

2015 12th International Conference on Fuzzy Systems and Knowledge Discovery (FSKD)

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“…RFID tags can be used for the authentication of security features (Filimon, 2008). RFID increases network visibility, which affects revenues positively (Kamoun, 2008;Erickson & Kelly, 2007;Lin et al, 2006). Out-of-stock situations, which means loss of revenues, can be prevented through a better visibility.…”

Section: Rfid and Value Deliverancementioning

confidence: 99%

“…• Through reducing transaction costs by achieving transaction efficiencies: RFID can increase the efficiency of executed transactions (Lin et al, 2006)). This causes reduction at transaction costs.…”

mentioning

confidence: 99%

Impacts of RFID on Business Models

Meydanoğlu¹

2011

Designing and Deploying RFID Applications

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“…FIGURE 2 -RFID AND BARCODE TRENDS. SOURCE: (21) There are a lot of literatures indicating that RFID have the potential to improve the supply chain in areas such as: visibility, labor reduction, tracking of various sorts, inventory and return management, security, sales, customer service etc ( (22), (23), (17), (24), (25), (26), (3)). Increased degree automation is also often mention, which can increase productivity and decrease errors (2 Bhattacharya, Chu and Mullen concludes in (27) that the benefits obtained from implementing RFID technology is the dominant -with a frequency of 91% for manufacturing companies -driving force when adopting RFID.…”

Section: Supply Chainmentioning

confidence: 99%

Exploring an open-loop RFID implementation in the automotive industry

Hellström

Wiberg

2009

2009 IEEE Conference on Emerging Technologies &Amp; Factory Automation

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This master thesis has been carried out in Next Generation Innovative Logistics (NGIL), which is a VINN Excellence Center based at Lund University sponsored by Vinnova, the Swedish Governmental Agency for Innovation System. III ACKNOWLEDGMENT I would like to show my gratitude to my supervisor, Daniel Hellström, at the packaging logistics division at LTH for his expertise, help and suggestions and for his support during this thesis.I would also like to express thanks to Mikael Erlandsson at Plastal and Olle Hydbom at RFID Constructors for supplying me with the information and data I needed to complete this thesis.Last but not least, a big thanks to my family for giving me hope and strength and support through this thesis. This thesis couldn't have been done without your support. RFID technology has become very popular in recent years (1). It is said to have potential to increase the level of automation (2), reduce the labor levels and to improve the supply chain in areas such as inventory, visibility etc. (3) (see chapter 1.2.1 for more examples). PAGO is one of the first major companies in Sweden that have implemented an open-loop RFID system (see chapter 1.2.3.2) that tag on item level. They are also a supplier of injection-molded and surfacetreated plastic to the automotive industry; an industry that is characterized by high level of automation and fierce competition. It is thus very interesting to investigate why and how PAGO implemented RFID technology; did any problem arise? How did they solve them? What where their underlying reasons?To minimize the errors caused by manual updating -resulting in incorrect storage levels -PAGO have implemented a RFID system. The system has 24 RFID gates, divided into seven places: injection molding, entry and exit point of high storage 1, paint shop, entry and exit point of high storage 2 and after the sequencing process. The RFID system will help reduce the effects of entering the wrong quantity at the entry and exit point for high storage 1 and 2. It will also reduce the effects of specifying the wrong color or product. Furthermore, it will also help them verifying that each product is correctly assembled.During the implementation, PAGO encountered some problems with ESD, reading too much or too little, tags becoming partially or completely detached and a long installation time. Most of these problems have been fixed but some of them remain.There exist several reasons why PAGO implemented a RFID system, other than verifying the assembly and minimizing the effect caused by manual updating. One of those is believed to be because of the nature of the company -They only have 8h to sequence deliver the order, high turnover rates with expensive products and highly automated processes. Another reason is that RFID was a solution that solved both of their specified problems, but also supplying them with more features. Other reasons are that it will probably become a demand from Volvo in the future and that the technology is more future proof than any other technology that would ha...

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Using RFID in Supply Chain Management for Customer Service

Cited by 11 publications

References 5 publications

The radio frequency identification technology in the earthquake rescue warehouse management

The radio frequency identification technology in the earthquake rescue warehouse management

Impacts of RFID on Business Models

Exploring an open-loop RFID implementation in the automotive industry

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