Using QFD Method for Assessing Higher Education Programs: An Examination of Key Stakeholders’ Visions

Raissi, Nizar

doi:10.1007/978-3-030-10737-6_6

Cited by 3 publications

(2 citation statements)

References 25 publications

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“…There are five main areas in QFD adapted in this study as the reference standard: "whats," "hows," relationships between "whats" and "hows," weight for each evaluation criterion, and evaluation criteria scores (Figure 2). QFD has been used successfully to support many areas such as strategic maintenance technique selection [48], upgrading the service quality of mobile banking [49], as professional skill indicators [50], service quality assessment design [51], PSS design [52], in advanced biofuel policies in which a novel method was applied [53], evaluation of the performance of industrial waste environmental service providers [54], and in monitoring the quality of ready-mixed concrete (RMC) [55].…”

Section: Building the Reference Standardmentioning

confidence: 99%

A Conceptual Framework for Metrics Selection: SMeS

Bukhari¹,

Yahaya²,

Deraman³

2018

Int. J. Adv. Sci. Eng. Inf. Technol.

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Measurement is an emerging field of software engineering. A systematic and efficient measurement process can assist in the production of quality government web applications since it can support planning, monitoring, and improving the software development process. The quality of software products is often measured using the metrics-based method. Various types of software metrics have been suggested in the last three decades to measure software quality, track software progress, estimate effort and certify software products. However, the process of identifying and determining a suitable software metrics is still lacking in term of guidance and structure. Without an effective method to evaluate and select suitable metrics, the time spent for selecting the correct and relevant metrics may offset the advantages of using them. In this paper, using the Evaluation Theory as the base theory and building upon the integration of Goal Question Metric (GQM) approach, a conceptual framework of software metrics selection (SMeS) was proposed. The main elements of the proposed conceptual framework include goal-based metrics selection process integrating with GQM, evaluation criteria, reference standard, and synthesis technic in decision making mechanisms. The integrated framework produces a software metrics selection process which is more structured, transparent, and directive in choosing a set of relevant metrics that may help the organizations' measurement program. The result from this study improves the existing metrics software selection model and serves as a guideline in implementing a clear and practical software metrics selection.

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Section: Building the Reference Standardmentioning

confidence: 99%

A Conceptual Framework for Metrics Selection: SMeS

Bukhari¹,

Yahaya²,

Deraman³

2018

Int. J. Adv. Sci. Eng. Inf. Technol.

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“…The existing literature on lean in higher education institutions (HEIs) has focused primarily on the following three areas: the need, challenges and critical success factors for implementing lean at HEIs (Antony, 2014(Antony, , 2015Balzer et al, 2015Balzer et al, , 2016Barton and Yazdani, 2013;Bateman et al, 2014;Francis, 2014;Svensson et al, 2015), integrating lean in curriculum development and assessment (Bargerstock and Richards, 2015;Dey, 2007;El-Sayed et al, 2011;Emiliani, 2004Emiliani, , 2005Lima et al, 2017;Lorenzetti, 2014;McCrum, 2016;Tatikonda, 2007;Thomas et al, 2017;Warnock and Mohammadi-Aragh, 2016) and cases studies and examples of HEIs that have implemented lean and related philosophies to improve their operational processes in terms of waste reduction, quality and flexibility (Al-Haddad et al, 2018;Buster-Williams, 2009;Comm and Mathaisel, 2005;Doman, 2011;Fisher et al, 2011;Höfer and Naeve, 2017;Krehbiel et al, 2015;Odero, 2017;Pedersen et al, 2015;Thomas et al, 2015;Waterbury, 2015;Raissi, 2018). Several researchers (Balzer et al, 2016;Odero, 2017;Stone, 2012), through an extensive review of the literature, provide an excellent meta-analysis that highlights the major contributions of research of the literature on lean in HEIs.…”

Section: Introductionmentioning

confidence: 99%

The adoption of lean principles and practices: transforming human resources delivery system model

Mundth

Mothersell

Motwani³

et al. 2020

IJBEX

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The use and application of lean has continued to diffuse across industrial sectors and in the past decades has begun to attract increased interest in the public sectors in general and in higher education institutions in particular. This paper is a case study of the adaptation of lean principles and practices to drive improvement efforts in an HR function at a large public university. The study identifies how HR was able to successfully adapt lean principles and practices to improve organisational processes and systems.

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Using the Quality Function Deployment Methodology for Effective Planning of Teaching and Learning Processes

Verna¹,

Pizzolitto²

2019

LIMEN - International Scientific-Business Conference - Leadership, Innovation, Management and Economics: Integrated Politics Of

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This paper offers a reflection about the use of Quality Function Deployment (QFD) applied to a university course of accounting. The aim is to classify the most effective teaching methods (teaching strategies) with respect to specific relations: targets (stakeholders' needs)/needs (students' needs). In particular, learning outcomes (LO) are expressed in terms of homogeneity or heterogeneity in learning (at the beginning, underway and outbound) that a class of students shows with respect to the initial target/needs of an accounting course. The study has been carried out through the observation of the learning outcomes of different class of students, in three consecutive years of an accounting course, carried out by the same teacher. The results of the experimentation have demonstrated that specific target/needs are associated, over time, to the same teaching strategies. The continuous process carried out by the teacher about the course design (with the QFD), the managing of education in class, the evaluation/self-evaluation of the educational processes carried out and of the improving/standardization (with the QFD) of the teaching strategies with respect to the initial target/needs of the course, has allowed a classification of the most effective teaching strategies with respect to the evolution over time of the relations target/needs (self-training of the teacher).

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Using QFD Method for Assessing Higher Education Programs: An Examination of Key Stakeholders’ Visions

Cited by 3 publications

References 25 publications

A Conceptual Framework for Metrics Selection: SMeS

A Conceptual Framework for Metrics Selection: SMeS

The adoption of lean principles and practices: transforming human resources delivery system model

Using the Quality Function Deployment Methodology for Effective Planning of Teaching and Learning Processes

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