Using open data for public services

Marcus, Miranda; Parkes, Ed; Karger-Lerchl, Therese; Hardinges, Jack; Vasileva, Roza

doi:10.47622/978-1-928502-12-8_3

Cited by 1 publication

(2 citation statements)

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“…These findings support previous research on the improvement of the decision-making process [5,9], the improvement of access to public services [43][44][45], and the development of new processes, products, and services [3,9,46]. These results seem reasonable for the public sector as governments strive to transform operations digitally.…”

Section: Q2 Results and Discussionsupporting

confidence: 87%

“…These results are consistent with previous research that indicated OGD use increases administrative effectiveness and efficiency by implementing evidence-based decision-making processes, reducing work duplication within the government, and improving the access and provision of public services [40,43,45]. Moreover, governments implement OGD initiatives to improve transparency and provide better services for society [5,9,41].…”

Section: Plos Onesupporting

confidence: 91%

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Open government data use: The Brazilian states and federal district cases

Kawashita,

Baptista,

Soares

et al. 2024

PLoS ONE

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Purpose This paper presents the results of an online survey and subsequent interviews investigating whether, how, and why public administrations of Brazilian states and the federal district (Federation Units) use open government data. According to the literature reviewed, the questions were categorized into four big groups: benefits, barriers, enablers, and drivers. Design/Methodology/Approach The Survey method, based on a questionnaire followed by interviews, was used to collect and analyze data from the open data officers of 26 Brazilian Federation Units. Findings The use of open government data is controversial as responses from the questionnaires and interviews do not match and raise questions about how well-represented each Federation Unit was. Evidence of open government data use was found. Among others, findings showed that political leadership committed to using open data facilitates and motivates public agents to use these data. Additionally, interviews indicated that the lack of human resources with the knowledge, skills, and capabilities to use open data is a relevant barrier to data use. Findings also revealed that open government data mainly support policy and decision-making processes. Practical implications This research contributed to the open data and public administration fields. It portrays diverse realities of open government data use and institutionalization in Brazilian state and district public administrations. In addition, it provides lists of open government data use benefits, barriers, drivers, and enablers from the perspective of these administrations so that they can benchmark against each other and improve their OGD use. Originality and research implications For academia, this research provides empirical evidence of the factors influencing public administrations’ use of open government data at the subnational level in Brazil. Even though Brazil ranks high on OGD global assessments, few studies on its use and reuse in the public sector were identified. This is one of the first academic studies focusing on open government data use in the country. It also contributes by offering to the academic community two instruments, a questionnaire and an interview protocol, which can be applied to other public settings to expand this study’s results or open new research paths by applying them to other contexts.

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