Using Online Reviews as Narratives to Evoke Designer’s Empathy

Grünloh, Christiane; Walldius, Åke; Hartmann, Gerhard; Gulliksen, Jan

doi:10.1007/978-3-319-22701-6_22

Cited by 4 publications

(7 citation statements)

References 27 publications

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“…This risk is in line with a study on medical students by Johnson et al, who conclude that medical teaching “must make students aware of the ingrained stereotypes that likely influence their perceptions of patients and that form barriers to accurate clinical assessment” [27]. Furthermore, a stereotypical view of patients as passive actors who lack medical knowledge and have to be protected can also significantly influence design decisions of health IT [28]. Thus, the reliance on frames that are based on stereotypes might inhibit a change in health care toward patient participation and influence the design of future IT systems.…”

Section: Discussionsupporting

confidence: 53%

“The Record is Our Work Tool!”—Physicians’ Framing of a Patient Portal in Sweden

Grünloh¹,

Cajander²,

Myreteg³

2016

J Med Internet Res

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BackgroundUppsala County in Sweden launched an eHealth patient portal in 2012, which allows patients to access their medical records over the Internet. However, the launch of the portal was critically debated in the media. The professionals were strongly skeptical, and one reason was possible negative effects on their work environment. This study hence investigates the assumptions and perspectives of physicians to understand their framing of the patient portal in relation to their work environment.ObjectiveThe study uses the concept of technological frames to examine how physicians in different specialties make sense of the patient portal in relation to their work environment.MethodsA total of 12 semistructured interviews were conducted with physicians from different specialties. Interviews were transcribed and translated. A theoretically informed thematic analysis was performed.ResultsThe thematic analysis revealed 4 main themes: work tool, process, workload, and control. Physicians perceive medical records as their work tool, written for communication within health care only. Considering effects on work environment, the physicians held a negative attitude and expected changes, which would affect their work processes in a negative way. Especially the fact that patients might read their test results before the physician was seen as possibly harmful for patients and as an interference with their established work practices. They expected the occurrence of misunderstandings and needs for additional explanations, which would consequently increase their workload. Other perceptions were that the portal would increase controlling and monitoring of physicians and increase or create a feeling of mistrust from patients. Regarding benefits for the patients, most of the physicians believe there is only little value in the patient portal and that patients would mostly be worried and misunderstand the information provided.ConclusionsSupported by the study, we conclude: (1) The transfer of a paper-based health care process where patients read on paper into a digital process challenges current work practices and has consequences for the work environment. Mostly, this is explained by the changing positions between the physicians and the patient: the latter can drive the process, which reduces the physicians’ ability to guide the patient. (2) The physicians’ experiences were expressed as worries: patients would not understand the content of the record and become unnecessarily anxious from misunderstandings. The concerns are to some extent based on a generalized view of patients, which might disregard those, who already actively participate in health care. This study hence reveals a need to provide physicians with information about the values for patients from using patient portals. (3) A change of work practices may be beneficial to increase patient participation, but such changes should preferably be designed and discussed with physicians. However, the strong resistance from the physicians made this challenging when launching the...

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Section: Discussionsupporting

confidence: 53%

“The Record is Our Work Tool!”—Physicians’ Framing of a Patient Portal in Sweden

Grünloh¹,

Cajander²,

Myreteg³

2016

J Med Internet Res

Self Cite

View full text Add to dashboard Cite

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“…But many factors related to users are within control of developers through the methods applied. Using narratives from real people can help increase empathy (Grünloh et al , 2015), and also reduce the amount of access to users required. Furthermore, using sketches to convey the design not only gets feedback earlier, it saves older people the effort of having to learn to use an interface that is likely to be changed anyway (Thimbleby, 2008).…”

Section: Discussionmentioning

confidence: 99%

Key factors in the engineering process for systems for aging in place contributing to low usability and success

Haslwanter

Fitzpatrick

Miesenberger

2018

JET

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Purpose -Digital systems for independent aging, support and care are not being adopted as hoped. The purpose of this paper is to examine the results of three studies to derive key factors during the development and engineering process of care and support systems for older people that can impact acceptance and uptake to provide support to future projects. Design/methodology/approach -The paper analyzed the results of three qualitative studies, including two detailed case studies and a further study with 35 participants, to derive key factors. Methods for deriving factors are based on thematic analysis to identify common factors across cases and participants. Findings -The findings point to a broad set of interconnected factors that give developers of these types of systems specific recommendations. These highlight what makes these projects complex and identify implications for the development process. Furthermore, they show way the needed user-centered and iterative methods may be in conflict with funding processes. Originality/value -While others have reported on single projects or looked at acceptance, these studies were the first to explore aspects of the development process that may contribute to the lack of success to date of these types of systems. The results here support more successful outcomes in the future, both by helping people involved in the development of these systems to avoid some of the issues others face and providing input to improve the performance of the engineering process.

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“…This method breaks the software development process into small parts in order to manage them back into the actual process. Rather than planning, designing, and developing complete software when dividing specifications, they reduce the cost of changing the program to do all of these activities bit by bit throughout the development process [17]. Figure 6.…”

Section: F Extreme Programmingmentioning

confidence: 99%

“…Figure 6. Extreme Programming Methodology [17] The tasks are separate from the involvement of any programmer, even if the program is not written. The code is written and the codec is viewed like two developers using the same computer.…”

Section: F Extreme Programmingmentioning

confidence: 99%

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Analysis of Software Development Methodologies

Soobia.et.al.¹

2019

IJCDS

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The researcher focuses on the analysis of most common diverse methodologies of software development to choose the best one on the basis of different factors such as project type, size, development environment, and available resources. Software projects provided are positive and negative impacts and provide the stages of software development methodology. Subsequently, the author gives brief details about the common stages of software development in this paper. These stages are mostly used in every software development methodologies (SDMs). The main motive of this research is to provide the details of figures of steps and stages about currently available most common twenty-one (21) SDMs. Software projects are on the functions or stages of the methodology, the project owner's feedbacks in each methodology and suitability of methodology on the small, medium and large size of projects. The Result conducted based on an analysis between them by applying different strategies, development environments, and common practices and based on available resources, which can easily be understood to choose the best methodology, which can be feasible for Small, and Medium Enterprises (SMEs).

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Using Online Reviews as Narratives to Evoke Designer’s Empathy

Cited by 4 publications

References 27 publications

“The Record is Our Work Tool!”—Physicians’ Framing of a Patient Portal in Sweden

“The Record is Our Work Tool!”—Physicians’ Framing of a Patient Portal in Sweden

Key factors in the engineering process for systems for aging in place contributing to low usability and success

Analysis of Software Development Methodologies

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