Using Natural Language Processing to Enhance the Efficiency of Digital Services: A Systematic Literature Review
Thalía Díaz Tunjar
Abstract:The study focuses on the use of Natural Language Processing (NLP) to enhance the efficiency of digital services. The primary goal is to evaluate and analyze research published over a five-year span regarding NLP and its impact on digital services. This includes the predominant publishing mediums, high-impact journals, recurring keywords, and the geographical contribution in this domain. The research was conducted following the guidelines set by Kitchenham and Charters. The search was centered on well-establish… Show more
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