Using Information and Communication Technologies to Enhance Citizen Engagement in the Policy Process

Macintosh, Ann

doi:10.1787/9789264019492-3-en

Cited by 57 publications

(46 citation statements)

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“…The value architecture addresses some of the most persisting challenges for achieving meaningful engagement such as coherence among the different stages of the policy-making life cycle, handling the problem of massive scale and adapting governance structures (Macintosh, 2004 …”

Section: Configuring Resources and Creating Competences: The Value Armentioning

confidence: 99%

“…Projects pursuing citizen engagement are as complex to implement as any other eGovernment services (Rose & Grant, 2010) and have additional difficulties, including targeting stakeholders and integration within the policy making lifecycle (e.g. Andersen, Henriksen, Secher, & Medaglia, 2007;Macintosh, 2004). There is also the challenge of how to foster engagement through institutional mechanisms (Lowndes, Pratchett, & Stoker, 2006).…”

Section: Introductionmentioning

confidence: 99%

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A business model perspective for ICTs in public engagement

Panagiotopoulos

Al-Debei

Fitzgerald

et al. 2012

Government Information Quarterly

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Public institutions, in their efforts to promote meaningful citizen engagement, are increasingly looking at the democratic potential of Information and Communication Technologies (ICTs).Previous studies suggest that such initiatives seem to be impeded by socio-technical integration barriers such as low sustainability, poor citizen acceptance, coordination difficulties, lack of understanding, and failure to assess their impact. Motivated by these shortcomings, the paper develops and applies a business model perspective as an interceding framework for analysis and evaluation. The underlying principle behind this approach is that it is not technology per se 2 which determines success, but rather the way in which the business model of the technological artifact is configured and employed to achieve the strategic goals. The business model perspective is empirically demonstrated with the case of an online petitioning system implemented by a UK local authority. The case illustrates the importance of considering ICTs in public engagement from a holistic view to make them more manageable and assessable.

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Section: Configuring Resources and Creating Competences: The Value Armentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

A business model perspective for ICTs in public engagement

Panagiotopoulos

Al-Debei

Fitzgerald

et al. 2012

Government Information Quarterly

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“…PANDORA a été structuré en trois sections reliées entre elles mais non interdépendantes, en se reportant à « l'échelle de la participation » (Arnstein, 1969 ;WHO, 1999 ;Guston, 1999 ;OECD, 2001 ;Callon, Lascoumes & Barthe, 2001 ;OECD, 2003 ;Vedel, 2003 ;Macintosh, 2003 ;Brugidou, Jobert, Dubien, 2007) :  section Participer, pour activer un processus de mutual learning et alimenter dans le Web une intelligence collective qui représente la base pour la construction participative de parcours possibles pour le développement durable local.…”

Section: Troisième Phase : De La Participation à La Performativité Deunclassified

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Rocca¹

2010

netcom

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“…In this context, the e-participation approach is important in that it gives the public an opportunity to observe and supervise policy implementation and participate in the government policy-making processes (Saxena, 2005). By strengthening representative democracy, e-participation prevents small interest groups controlled by political elites from dominating public policy (Macintosh, 2002). This approach is better described as 'e-governance' compared to 'e-government', in that it aims to transform the policy decision-making process into a 'citizen-centric, cooperative, and seamless but polycentric modern governance' (Saxena, 2005: 501).…”

Section: Role Of Ict In Reducing Corruptionmentioning

confidence: 99%

Anticorruption effects of information communication and technology (ICT) and social capital

Shim

Eom

2009

International Review of Administrative Sciences

117

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This article examines the argument that Information Communication and Technology (ICT) and social capital serve as major factors to reduce corruption. ICT has the potential to reduce unnecessary human intervention in government work processes, thus reducing the need to monitor corrupt behavior. Furthermore, citizens living in a society with a high level of social capital are more likely to become actively involved in the political decision-making process, increasing the likelihood that public employees' corrupt behaviors will be exposed to the densely connected public. We also examined the relationship between social capital and ICT. Our statistical analysis, which used panels of datasets obtained from various sources, revealed that (1) ICT is an effective tool for reducing corruption; (2) social capital also has positive effects on anti-corruption, but various dimensions of social capital may have different impacts; and (3) the relationship between social capital and ICT is inconclusive. Points for practitionersThe theoretical model and empirical results of this article shed light on the potential impacts of ICT on corruption, thereby providing practitioners with the opportunity to consider ICT as a useful and practical policy tool for reducing corruption in addition to traditional methods, i.e. administrative reform and law enforcement. Further, although our research findings on the relationship between ICT and social capital were inconclusive, social capital was found to have anticorruption effects independent of ICT, which implies that policies designed to foster trust networks in a society can contribute to the reduction of corruption.

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Using Information and Communication Technologies to Enhance Citizen Engagement in the Policy Process

Cited by 57 publications

References 0 publications

A business model perspective for ICTs in public engagement

A business model perspective for ICTs in public engagement

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Anticorruption effects of information communication and technology (ICT) and social capital

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