Using Emotional Intelligence to Facilitate Strengthened Appraiser Development

Abstract

This paper describes a new approach to developing strengthened medical appraiser skills prior to the introduction of medical revalidation. We describe how we extended previous skills-based models and competency checklists to produce a behavioural model of effective appraiser performance. Development centre (DC) methods were used to produce a one-day workshop to encourage appraisers to reflect on their current level of ability and to identify and address additional required skills through observation, practice and feedback. In describing the DC, we discuss the impact of using the concept of emotional intelligence (EI) to develop appraiser skills and improve self-awareness. This aimed to support appraisers to effectively influence appraisees' continual professional development (CPD) and review appraisee practice through audit, significant events and patient and colleague feedback, with the ultimate aim of improving patient care. Finally, we provide initial evaluation data for our DC approach.

Towards an understanding of how appraisal of doctors produces its effects: a realist review

“…The skills of the appraiser (context) were reported as being crucial to an effective appraisal . The success of appraisal partially depends on the quality of the feedback provided by the appraiser .…”

“…The skills of the appraiser (context) were reported as being crucial to an effective appraisal. 14,33,34,[47][48][49][50][51][52] The success of appraisal partially depends on the quality of the feedback provided by the appraiser. 50 Thus if the appraiser is highly skilled (context) and able to effectively deliver feedback (context), this triggers the dissonance mechanism, which is more likely to lead to the appraisee developing insight (outcome).…”