Using dramaturgical methods to gain more dynamic user understanding in user-centered design

Kantola, Vesa; Tiitta, Sauli; Mehto, Katri; Kankainen, Tomi

doi:10.1145/1254960.1254985

Cited by 24 publications

(16 citation statements)

References 16 publications

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“…In other contexts, interviews are commonly used in order to understand 'user requirements and dreams' [4]. Despite the fact that an interview is time consuming, it is still considered as an informal type of approach for gaining information on older people.…”

Section: Study 1: User Requirements Elicitation Methods (Interview Vementioning

confidence: 99%

Effects of culture and age on attitudes to mobile technology

Malik

Edwards

2012

2012 International Conference on Computer &Amp; Information Science (ICCIS)

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Use of mobile technology is becoming a necessary part of everyday life -and not just in the developed world.Exclusion -for any reason -is a serious disadvantage and one group who face exclusion is older people. This research looked into reasons why older people in a developed country (the UK) and a developing country (Malaysia) might be excluded. The project first tackled the problem of how to elicit information from these people, applying talking methods, with and without personas. The results were probed more deeply and verified through a card-sorting study and a questionnaire. A number of problems common among all the participants were found. In addition there were some culture-related differences between the countries, although they were small.

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Section: Study 1: User Requirements Elicitation Methods (Interview Vementioning

confidence: 99%

Effects of culture and age on attitudes to mobile technology

Malik

Edwards

2012

2012 International Conference on Computer &Amp; Information Science (ICCIS)

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“…This dynamic aspect covers the following: 1) Sticking close to the down-to-earth needs of the performed role 2) Willingness and ability to study the specific situations and backgrounds of other participants at any time 3) Timing the performance of roles, providing experiences for changes in script direction 4) Linking to the actor portraying the role [27] If we say that the core products of 104 in their first-generation job search site were "people" (i.e., helping people to find jobs and helping jobs to find people), then the core of their second-generation product is to give a role to each person. In January 2014, an9 was formally launched, allowing observers to become actors.…”

Section: Dynamic Participation Of the Spect-actor In Dramaturgical Thmentioning

confidence: 99%

The Effect of Virtual Stakeholders on Firms’ Trend towards Social Innovation: A Case Study Based on the Spect-actor in Dramaturgical Theory

Yeh¹,

Chou²

2017

IJEEEE

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This study focuses on the creation of internet companies through IT enablement to examine whether firms with previous successful experiences can be enabled to once again create innovative concepts through new technological abilities and user participation experiences. When 104 Corporation was founded in 1996, it was Taiwan's first online job recruitment tool for firms and the first platform on which professionals could perform online job searches. Through IT enablement innovation, 104 continues to develop e-commerce-based solutions as an information platform. In this study, we use the 104's utilization of its inherent IT enablement to create a community interaction platform. Then, we introduce the concept of social innovation through the power of the masses into dramaturgical theory. The virtual stakeholders in the online children's art museum Cicisasa are performers and sharers of knowledge, operating through the enabling social engagement of children and parents, while the performers on the stage also interact with an information-absorbing audience.

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“…20,36], for service design [14], or using dramaturgical methods together with personas [e.g. 16,31].…”

Section: Studies Of Personas Usementioning

confidence: 99%

Personas is applicable

Nielsen

Hansen

2014

Proceedings of the SIGCHI Conference on Human Factors in Computing Systems

105

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The persona method is gaining widespread use and support. Many researchers have reported from single cases and novel domains how they have used the method. Few have conducted literature studies in order to identify and discuss the different understandings of the method. Fewer still have reported on ethnographic studies of practice. This paper falls within the last category, reporting on a study on how practitioners in Denmark use the method, and their perceptions of benefits and challenges when using the method. Finally, different casts of personas obtained from the involved companies are analysed. The findings are compared to reported studies of practice. Contrary to the existing findings the study reports that the method is well integrated into existing practices.

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Using dramaturgical methods to gain more dynamic user understanding in user-centered design

Cited by 24 publications

References 16 publications

Effects of culture and age on attitudes to mobile technology

Effects of culture and age on attitudes to mobile technology

The Effect of Virtual Stakeholders on Firms’ Trend towards Social Innovation: A Case Study Based on the Spect-actor in Dramaturgical Theory

Personas is applicable

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