Using digital and mobile technologies for increasing efficiency of financial institutions

Sajic, Mirko; Bundalo, Dušanka; Bundalo, Zlatko; Pasalic, Drazen

doi:10.1109/telfor.2017.8249405

Cited by 2 publications

(2 citation statements)

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“…It should be performed on application of information and mobile technologies (Sajić, Bundalo, Bundalo & Pašalić, 2017;Sajić, Bundalo, Bundalo & Pašalić, 2018;Sajić, Bundalo, Bundalo, Stojanović & Sajić, 2018;Sajić, Bundalo, Bundalo, Sajić & Kuzmić, 2018).…”

Section: ◆ Permanently Work On Development and Introduction Of New Bamentioning

confidence: 99%

Defining the need for and proposing how to transform traditional into digital banks with the support of information and mobile technologies

Sajic¹,

Bundalo²,

Bundalo³

2019

EurJ Appl Econ

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The need to practically and effectively implement the transformation of standard traditional banks into digital ones and how to transform them using information and mobile technologies are analyzed and described in the paper. The aim of this paper is to provide clear evidence about the need to transform banks from their present, traditional form into a new one that organizes and provides services, through a so-called digital bank. The great influence of mobile digital information technologies on the entire financial sector is further emphasized. The problems that appear because of the divergence of the existing concept of bank development and way in which modern clients want to obtain services, according to the possibilities of modern mobile digital technologies, are additionally explained. Proposals are also given for how to practically perform these changes and transformations, together with reasons that require changes. The basic principles for transitioning banks from traditional to digital formats through the so-called hybrid transformation period are presented, and several concrete solutions are proposed.

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Section: ◆ Permanently Work On Development and Introduction Of New Bamentioning

confidence: 99%

Defining the need for and proposing how to transform traditional into digital banks with the support of information and mobile technologies

Sajic¹,

Bundalo²,

Bundalo³

2019

EurJ Appl Econ

Self Cite

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“…Information and communication technologies, through improving communication mechanisms between process providers, are able to determine the creation of added value for the firm's clients (Wereda 2012). Nowadays, the basic directions of development of ICT technologies are (Lehrer et al 2018;Caruso 2018;Muzellec and O'Raghallaigh 2018;Calitz and Zietsman 2018;Sajić et al 2018;Grable and Lyons 2018;Müller et al 2018;Grover et al 2018;Kitchens et al 2018): Internet of Things, Cloud Computing, Big-Data systems, data exploration systems, mobile technologies, and Wi-Fi as well as Web 2.0 technologies. It should be emphasized that specific ICTs support in communication process of the enterprise with its clients can create strong and transparent relations.…”

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confidence: 99%

Building Relationships with Customer 4.0 in the Era of Marketing 4.0: The Case Study of Innovative Enterprises in Poland

Wereda

Woźniak

2019

Social Sciences

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1) Background: Contemporary enterprises are putting more and more emphasis on shaping lasting and effective relationships with clients. This is not an easy task, especially in the conditions of Marketing 4.0, which imposes on enterprises the need to holistically consider the needs as well as the skills and inventiveness of customers. It can be assumed that Clients 4.0 require both changes in the scope of business processes and shaping communication with their environment. That is why it is important today to skillfully and correctly determine the complexity of communication with Clients 4.0, as well as to determine the importance of communication with clients for the development of enterprises-especially those operating in innovative industries. (2) Methods: Empirical research was carried out on a sample of 100 innovative enterprises listed on the NewConnect market in Poland. The respondents were managers at various levels. Two indicators were constructed based on these assessments: Customer Relationships Importance Index (CRII) and Customer Communication Complexity Index (CCCI). (3) Results: It was determined that the complexity of communication of innovative enterprises with customers is at a high level. What is more, the importance of relationships with Customers 4.0 for the development of innovative enterprises is at a high level.It was also indicated that there is no correlation between the level of complexity of relationships with Customers 4.0 and the importance of these relationships for the development of innovative enterprises. (4) Conclusions: Based on the survey, it can be assumed that the relations with Clients 4.0 have the greatest share in shaping the development of innovative enterprises in the areas of minimizing the number of complaints, financial liquidity and efficiency of core business processes. It is also important that, in shaping the complexity of communication with Clients 4.0, enterprises mainly consider traditional phone calls and email account.

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Using digital and mobile technologies for increasing efficiency of financial institutions

Cited by 2 publications

References 0 publications

Defining the need for and proposing how to transform traditional into digital banks with the support of information and mobile technologies

Defining the need for and proposing how to transform traditional into digital banks with the support of information and mobile technologies

Building Relationships with Customer 4.0 in the Era of Marketing 4.0: The Case Study of Innovative Enterprises in Poland

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