“…With the exponential usage of IT in companies, it was possible to verify a weakness in support service customers [5]. In companies, a large number of tickets is created every day, and specific IT teams exist to resolve these tickets.…”
Machine learning in incident categorization automation. In 13th Iberian Conference on Information Systems and Technologies (CISTI). Cáceres: IEEE., which has been published in final form at
“…With the exponential usage of IT in companies, it was possible to verify a weakness in support service customers [5]. In companies, a large number of tickets is created every day, and specific IT teams exist to resolve these tickets.…”
Machine learning in incident categorization automation. In 13th Iberian Conference on Information Systems and Technologies (CISTI). Cáceres: IEEE., which has been published in final form at
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