Using benchmark and assessment data to facilitate institutional change

Abstract

This chapter discusses how Central Piedmont Community College (CPCC) has used data from the National Community College Benchmark Project. Analysis of project benchmark data led to a review of high course‐withdrawal rates and CPCC withdrawal policies as well as their effects on student program completion and within‐term retention. As a result, the college implemented a volunteer pilot study to attempt to lower withdrawal rates through the use of creative classroom strategies.