Using a symptom observation chart for dying patients: Review of a service improvement tool.

Abstract

57 Background: In July 2014, following judicial review, the Liverpool Care Pathway for Dying Patients was withdrawn from the UK. An individualised approach to care for dying patients was advised, laid out in “One chance to get it right”. To support this, a symptom observation chart was developed at BSUH, a UK teaching hospital with cancer centre. At the point where a patient is diagnosed as dying, this innovative tool replaces vital signs assessment tools and facilitates regular and rigorous assessment of symptoms. Additionally, it aims to improve communication between healthcare professionals (HCPs), by showing trends in symptoms over time, and to trigger urgent physician review if optimal comfort is not achieved. It has scoring and escalation prompts, similar to early warning score charts, using a red-amber-green system. Methods: 8 months after introduction, a self-completed questionnaire was distributed to HCPs. Questions related to demographic data, opinion on the chart using a 4-point Likert scale and a qualitative component. Results: 135 adequately completed questionnaires (of 150) were returned by ward nurses (61%), physicians (30%), nursing assistants (7%) and palliative care specialist nurses (3%). The majority "agreed" or “strongly agreed” that the chart was user-friendly (97%); not time consuming (98%); facilitated communication between staff of the multidisciplinary team (87%); prompted earlier intervention from physicians (83%); was useful to indicate poorly controlled symptoms (96%); had improved the symptom assessment of dying patients (91%); and had contributed to improvements in the overall care of dying patients (87%). Additionally, 86% of nurses felt the chart helped them know when to request an urgent physician review to optimise comfort. Only 51% felt they had received enough training in using the chart. These findings were also reflected in free text responses. Conclusions: The vast majority of HCPs found the chart easy to use and felt it improved overall care of dying patients. Therefore, the chart may be a valuable addition to Comfort Care Order Sets. Prospective research is warranted to further assess the chart. The chart will be visually presented. It may be adapted and reproduced with permission.