Using a Multiplatform Chatbot as an Online Tutor in a University Course

Lee, Lap-Kei; Fung, Yin-Chun; Pun, Yau-Wai; Wong, Ka-Kin; Yu, Maverick Tai-Yin; Wu, Nga-In

doi:10.1109/iset49818.2020.00021

Cited by 32 publications

(35 citation statements)

References 9 publications

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“…Author and year QA systems Research foci Aguirre et al (2018) Voice QA assistant for online JAVA courses Implemented a voice-based QA system on a MOOC platform and optimized its accuracy Crockett et al (2017) Giving personalized tutoring materials Proposed a new method to model users' learning styles and hence to provide better-suited tutoring materials Fryer et al (2019) Language partner Conducted a field experiment and found that practicing language with a QA system increased students' interest in the language course Hayashi (2014) Facilitating group learning Conducted a field experiment and found that using QA systems increased students' social awareness and engagement in collaborative learning Hien et al (2018) Providing administrative support Adopted various artificial intelligence techniques to enhance QA system performance Hussain and Athula (2018) QA tasks for diabetes education Extended QA system's knowledge base to an external knowledge source, Wikipedia, thereby increasing response rate Kokku et al (2018) General QA tasks on a elearning platform Implemented a QA system to provide personalized tutoring, leading to increased student engagement and knowledge absorption Lee et al (2020) General QA tasks on a elearning platform (Dewey, 1913) W_Questions (willingness to ask questions)…”

Section: Appendixmentioning

confidence: 99%

“…In the current context, communication with instructors is a rich, personal communication Effects of QA systems on students' learning channel that may help resolve personalized and equivocal questions but is constrained by instructor resources (Lee et al, 2020). QA systems are relatively lean media for basic, repetitive questions but are highly accessible.…”

Section: The Interplay Between Using Qa Systems and Communication Wit...mentioning

confidence: 99%

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Exploring the interplay between question-answering systems and communication with instructors in facilitating learning

Zhu

Wang

2021

INTR

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PurposeQuestion-answering (QA) systems are being increasingly applied in learning contexts. However, the authors’ understanding of the relationship between such tools and traditional QA channels remains limited. Focusing on question-answering learning activities, the current research investigates the effect of QA systems on students' learning processes and outcomes, as well as the interplay between two QA channels, that is, QA systems and communication with instructors.Design/methodology/approachThe authors designed and implemented a QA system for two university courses, and collected data from questionnaires and system logs that recorded the interaction between students and the system throughout a semester.FindingsThe results show that using a QA system alone does not improve students' learning processes or outcomes. However, the use of a QA system significantly improves the positive effect of instructor communication.Originality/valueThis study contributes to the literature on learning and education technology, and provides practical guidance on how to incorporate QA tools in learning.

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Section: Appendixmentioning

confidence: 99%

Section: The Interplay Between Using Qa Systems and Communication Wit...mentioning

confidence: 99%

Exploring the interplay between question-answering systems and communication with instructors in facilitating learning

Zhu

Wang

2021

INTR

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“…Using the Learning Analytics tool that makes it easier for teachers to evaluate interaction with students in the Telegram messenger was regarded as a teamwork competence evaluation method in (CONDE, 2020). The use of chatbots as an online tutor in teaching students was considered (LEE, 2020). The chatbot works in the Telegram messenger has an authentication system and provides responses following various requests (schedule, score distribution for the current examination period, and so on).…”

Section: Literature Reviewmentioning

confidence: 99%

The technology of using telegram messenger as an e-learning tool

Prokopyev¹,

Костикова²,

Kuzin³

et al. 2021

Laplage

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This article objective is providing methodological guidelines on Telegram messenger using by educational process participants in the context of e-learning. The problem analysis is focused on examination of opportunities for messenger tools and technologies in interacting with users. The procedures of messenger using by teachers as part of e-learning are systematized. The trend for messenger using expansion as a tool for fast communication and monitoring task execution in e-learning is described. Methodological guidelines for teachers on using Telegram messenger for improving the educational organization efficiency in e-learning have been developed. The theoretical significance of the results lies in summarizing Russian and foreign experience in messenger гising for e-learning purposes. The necessity of using messengers in educational activity arrangement is justified. The effectiveness of their use is well-grounded.

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“…Otras soluciones integrables en Moodle, como la propuesta por Lee et al (Lee et al, 2020), muestran una integración de cuatro servicios de terceros para poder activar la comunicación con estudiantes en las plataformas Telegram, Facebook y Line mediante el uso de Dialogflow y almacén de datos en Firebase, estos dos últimos servicios de Google.…”

Section: A Revisión Del Estado Del Arteunclassified