Uses of Virtual Reality for Communication in Financial Services: A Case Study on Comparing Different Telepresence Interfaces: Virtual Reality Compared to Video Conferencing

Campbell, Abraham G.; Holz, Thomas; Cosgrove, Jonny; Harlick, Mike; O'Sullivan, Tadhg

doi:10.1007/978-3-030-12388-8_33

Cited by 16 publications

(9 citation statements)

References 22 publications

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“…Some students noted that they value having avatars and not being seen on video. This recalls Campbell's study wherein female participants preferred VR avatars to video in meetings, possibly due to social pressures (Campbell et al, 2019). We see that most students agree that confidence and not showing their face was a very significant reason to use VR for remote classes (Figure 11).…”

Section: Discussionsupporting

confidence: 58%

“…Users did not prefer Second Life to a face-toface meeting, likely due to the lack of presence of desktop VR. Campbell et al (2019) found headset VR improved presence, closeness, and arousal, for business meetings, when compared to video-based meetings. Additionally, they reported that female participants preferred VR avatars to real-life imagery.…”

Section: Related Workmentioning

confidence: 86%

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A Study of Class Meetings in VR: Student Experiences of Attending Lectures and of Giving a Project Presentation

Yoshimura¹,

Borst²

2021

Front. Virtual Real.

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We study student experiences of social VR for remote instruction, with students attending class from home. The study evaluates student experiences when: (1) viewing remote lectures with VR headsets, (2) viewing with desktop displays, (3) presenting with VR headsets, and (4) reflecting on several weeks of VR-based class attendance. Students rated factors such as presence, social presence, simulator sickness, communication methods, avatar and application features, and tradeoffs with other remote approaches. Headset-based viewing and presenting produced higher presence than desktop viewing, but had less-clear impact on overall experience and on most social presence measures. We observed higher attentional allocation scores for headset-based presenting than for both viewing methods. For headset VR, there were strong negative correlations between simulator sickness (primarily reported as general discomfort) and ratings of co-presence, overall experience, and some other factors. This suggests that comfortable users experienced substantial benefits of headset viewing and presenting, but others did not. Based on the type of virtual environment, student ratings, and comments, reported discomfort appears related to physical ergonomic factors or technical problems. Desktop VR appears to be a good alternative for uncomfortable students, and students report that they prefer a mix of headset and desktop viewing. We additionally provide insight from students and a teacher about possible improvements for VR class technology, and we summarize student opinions comparing viewing and presenting in VR to other remote class technologies.

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Section: Discussionsupporting

confidence: 58%

Section: Related Workmentioning

confidence: 86%

A Study of Class Meetings in VR: Student Experiences of Attending Lectures and of Giving a Project Presentation

Yoshimura¹,

Borst²

2021

Front. Virtual Real.

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“…In contrast to conversations mediated by video or telephone Virtual Reality creates a feeling of social presence and provides for a digital space in which the participants can do more than just see and talk to each other [35][36][37]. Essential for social presence in VR are avatars, who can talk, move, manipulate objects and thus engage in more complex forms of interaction [38]. Avatars in VR cannot only represent human participants, but they can embody intelligent software agents, and thereby enable a new paradigm of human-machine interaction.…”

Section: Technology: Implementation Of Affective Smart Agent Avatars In Vrmentioning

confidence: 99%

Identifying research gaps: A review of virtual patient education and self-management

Brucker-Kley

Kleinberger

Keller

et al. 2021

THC

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BACKGROUND: Avatars in Virtual Reality (VR) can not only represent humans, but also embody intelligent software agents that communicate with humans, thus enabling a new paradigm of human-machine interaction. OBJECTIVE: The research agenda proposed in this paper by an interdisciplinary team is motivated by the premise that a conversation with a smart agent avatar in VR means more than giving a face and body to a chatbot. Using the concrete communication task of patient education, this research agenda is rather intended to explore which patterns and practices must be constructed visually, verbally, para- and nonverbally between humans and embodied machines in a counselling context so that humans can integrate counselling by an embodied VR smart agent into their thinking and acting in one way or another. METHODS: The scientific literature in different bibliographical databases was reviewed. A qualitative narrative approach was applied for analysis. RESULTS: A research agenda is proposed which investigates how recurring consultations of patients with healthcare professionals are currently conducted and how they could be conducted with an embodied smart agent in immersive VR. CONCLUSIONS: Interdisciplinary teams consisting of linguists, computer scientists, visual designers and health care professionals are required which need to go beyond a technology-centric solution design approach. Linguists’ insights from discourse analysis drive the explorative experiments to identify test and discover what capabilities and attributes the smart agent in VR must have, in order to communicate effectively with a human being.

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“…Hardware importance can be also seen in a study [8] which compared videoconferencing via Skype and VR-mediated communication in financial services based on surveys filled out by participants after their two meetings, which were randomly held first either in VR, or via Skype. VR communication achieved significantly higher presence and closeness (to the other person) scores, however, participants rated Skype higher, possibly due to the VR gear being uncomfortable to wear.…”

Section: What Factors Matter and Whymentioning

confidence: 99%

All Factors Should Matter! Reference Checklist for Describing Research Conditions in Pursuit of Comparable IVR Experiments

Skorupska

Cnotkowski

Paluch

et al. 2021

Digital Interaction and Machine Intelligence

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A significant problem with immersive virtual reality (IVR) experiments is the ability to compare research conditions. VR kits and IVR environments are complex and diverse but researchers from different fields, e.g. ICT, psychology, or marketing, often neglect to describe them with a level of detail sufficient to situate their research on the IVR landscape. Careful reporting of these conditions may increase the applicability of research results and their impact on the shared body of knowledge on HCI and IVR. Based on literature review, our experience, practice and a synthesis of key IVR factors, in this article we present a reference checklist for describing research conditions of IVR experiments. Including these in publications will contribute to the comparability of IVR research and help other researchers decide to what extent reported results are relevant to their own research goals. The compiled checklist is a ready-to-use reference tool and takes into account key hardware, software and human factors as well as diverse factors connected to visual, audio, tactile, and other aspects of interaction.

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Uses of Virtual Reality for Communication in Financial Services: A Case Study on Comparing Different Telepresence Interfaces: Virtual Reality Compared to Video Conferencing

Cited by 16 publications

References 22 publications

A Study of Class Meetings in VR: Student Experiences of Attending Lectures and of Giving a Project Presentation

A Study of Class Meetings in VR: Student Experiences of Attending Lectures and of Giving a Project Presentation

Identifying research gaps: A review of virtual patient education and self-management

All Factors Should Matter! Reference Checklist for Describing Research Conditions in Pursuit of Comparable IVR Experiments

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