User-tailorable systems: pressing the issues with buttons

MacLean, Allan; Carter, Kathleen; Lövstrand, Lennart; Moran, Thomas P.

doi:10.1145/97243.97271

Cited by 274 publications

(191 citation statements)

References 13 publications

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“…The focus on mutual adaptation suggests, however, the mTAC is particularly well suited to approaches that address the emergent nature of requirements, such as prototyping and agile systems development (Hall 2001;Surendra 2008). The tendency for people to adapt technologies to suit their needs also suggests that technologies should be designed for appropriation by making them more tailorable, malleable and flexible in order to better support technology adaptation (Carroll 2004;Hevner et al 2004;MacLean et al 1990). Furthermore, the insights gained from reflecting on the process of appropriation for a particular user cohort and use context can potentially guide changes to contextual influences, leading to appropriation behaviours that are more productive and persistent.…”

Section: The Technology Appropriation Cyclementioning

confidence: 99%

“…Furthermore, the insights gained from reflecting on the process of appropriation for a particular user cohort and use context can potentially guide changes to contextual influences, leading to appropriation behaviours that are more productive and persistent. Such changes might include improving competence in using the technology, developing a tailoring culture to better exploit the functionality offered or providing continuing access to training to encourage more productive use (Fidock 2004;MacLean et al 1990;Mendoza et al 2005).…”

Section: The Technology Appropriation Cyclementioning

confidence: 99%

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Evaluating information systems: an appropriation perspective

Fidock¹,

Carroll²,

Rynne³

2010

Information Systems Foundations: The Role of Design Science

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This chapter describes the application of an appropriation perspective to support the evaluation, development and design of a knowledge management system-the Army Knowledge Domain (AKD) prototype-in the Australian Army. The AKD prototype was developed using an iterative approach informed by a modified form of the technology appropriation cycle (TAC). The TAC is a model that represents the process of appropriation through which technology is adopted, adapted and incorporated with personal, social and organisational practices, and describes how an understanding of users' appropriation choices can inform the design of future iterations of the system and supporting context. Results from the evaluation presented in this chapter have informed the next iterative development step for the AKD prototype. The utility of employing the modified TAC to support the evaluation, development and design of systems is then explored, including the support that the model provides to an expanded view of technology design.

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Section: The Technology Appropriation Cyclementioning

confidence: 99%

Section: The Technology Appropriation Cyclementioning

confidence: 99%

Evaluating information systems: an appropriation perspective

Fidock¹,

Carroll²,

Rynne³

2010

Information Systems Foundations: The Role of Design Science

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“…LearnabilityT he degree to which the EUD system supports the learning effort of end-users; support of "gentle slope" [MCLM90] as a concept to empower users with different skill levels.…”

Section: Eud Attribute Definitionmentioning

confidence: 99%

Professional Knowledge Management

Althoff¹,

Dengel²,

Bergmann³

et al. 2005

Lecture Notes in Computer Science

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publishes this series in order to make available to a broad public recent findings in informatics (i.e. computer science and information systems), to document conferences that are organized in cooperation with GI and to publish the annual GI Award dissertation.Broken down into the fields of • Seminar • Proceedings • Dissertations • Thematics current topics are dealt with from the fields of research and development, teaching and further training in theory and practice. The Editorial Committee uses an intensive review process in order to ensure the high level of the contributions.The volumes are published in German or English.Information: http://www.gi-ev.de/service/publikationen/lni/ The WM2009 is the 5th conference of the bi-annual series "Professional Knowledge Management". A broad integrative overview on currents trends and new insights in organisational, social and technical aspects of knowledge management are provided to participants from academia and practice. The conference programme is composed of 11 Workshops, invited talks, tutorials, a poster and demo session and an exhibition. It also provides space to discuss problems and challenges, share experiences and for networking. This volume contains refereed contributions from the workshops. 145ISSN 1617-5468 ISBN 978-3-88579-239-0 PrefaceKnowledge has become more and more an imperative key success factor for each company. It plays a key role in many business processes, in product development and advanced customer satisfaction. This is particularly important as products are becoming more complex and processesm ore knowledge-intensive. Many companies are going to realize their knowledge potential and improve their knowledge management. New technologies like those known under the "Web2.0" label and new methods like intellectual capital statements support the improvement of knowledge management.The 5 th conference on Professional Knowledge Management provides a broad integrative overview of organizational,c ultural, social and technical aspects on knowledge management. Focus of the conference is bringing together different research disciplines and sharing experiences gained in the different areas where knowledge management is being applied. In particular the 5 th conference on Professional Knowledge Management consists of five tutorials and eleven workshops focusingo n current trends. Topics of these tutorials andworkshops include knowledge services and mashups, knowledge and social networks, convergence of knowledge management and e-learning, productive knowledge work, personal knowledge management, experience management, measuring and benchmarking the economical success of knowledge management, integrating knowledge base systems as well as knowledge management approaches specialised for SME, for companies from the financial sector, or for combination with enterprise communication.Ninety-five contributions were submitted to the workshops of which 45 were accepted as long papers and 20 as short paper. These 65 contributions are collected in this proceedin...

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“…The environment for the definition of the language, on the other hand, is typically the realm of the 'application designer' or, in our framework, of actors who define languages needed by a particular community of end-users for defining their coordination mechanisms. The flexible and adaptable visibility and accessibility of the three environments, while preserving their specific context and functionality, is the basis of what has been proposed as an incremental approach to customization (MacLean et al, 1990). Then, in Ariadne the distinction between user and designer is very smooth as it depends, dynamically, on the assignment of roles to an actor and on the role the latter is currently playing.…”

Section: A Differentiated Visibility During the C 2 M Life Cyclementioning

confidence: 99%

Supporting Different Dimensions of Adaptability in Workflow Modeling

Divitini

Simone

2000

Computer Supported Cooperative Work (CSCW)

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Abstract. This paper discusses the theme of workflow system adaptability in relation to process modeling. Starting from a discussion on the role of formal constructs in cooperation, the main claim is that adaptability involves different dimensions of process modeling. These dimensions concern the possibility to flexibly combine a rich set of basic categories in order to obtain the most suitable language for modeling the target business process and the work practices around it; to take into account various levels of visibility of the contexts of definition and use of a process model; and finally to allow for temporary as well as permanent modifications of the process itself. Ariadne, a notation conceived for the above purpose, is illustrated by means of a working example. Moreover, the paper presents the main design principles governing Ariadne's implementation.

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User-tailorable systems: pressing the issues with buttons

Cited by 274 publications

References 13 publications

Evaluating information systems: an appropriation perspective

Evaluating information systems: an appropriation perspective

Professional Knowledge Management

Supporting Different Dimensions of Adaptability in Workflow Modeling

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