User satisfaction with Web-based DSS: The role of cognitive antecedents

Gudigantala, Naveen; Song, Jaeki; Jones, Davy

doi:10.1016/j.ijinfomgt.2010.10.009

Cited by 22 publications

(13 citation statements)

References 51 publications

(90 reference statements)

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“…Customer satisfaction of IT system has been indicated to positively affect customer loyalty (DeLone and McLean 2004 ; Gudigantala et al 2011 ; Kalloniatis et al 2014 ; Kim and Kankanhalli 2009 ; Shin et al 2013 ; Song et al 2012 ). Moreover, Tseng ( 2015 ) indicated that the popularization of Internet and the development of cloud computing have not only changed our lifestyles, but have impacted the ways in which enterprises relate with their customers and found web-based self-service (WBSS) satisfaction has a significant positive influence on WBSS continued usage intention.…”

Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Tourism guide cloud service quality: What actually delights customers?

Lin

Yang

et al. 2016

SpringerPlus

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BackgroundThe emergence of advanced IT and cloud services has beneficially supported the information-intensive tourism industry, simultaneously caused extreme competitions in attracting customers through building efficient service platforms. On response, numerous nations have implemented cloud platforms to provide value-added sightseeing information and personal intelligent service experiences. Despite these efforts, customers’ actual perspectives have yet been sufficiently understood. To bridge the gap, this study attempts to investigate what aspects of tourism cloud services actually delight customers’ satisfaction and loyalty.Methods336 valid survey questionnaire answers were analyzed using structural equation modeling method.ResultsThe results prove positive impacts of function quality, enjoyment, multiple visual aids, and information quality on customers’ satisfaction as well as of enjoyment and satisfaction on use loyalty.ConclusionsThe findings hope to provide helpful references of customer use behaviors for enhancing cloud service quality in order to achieve better organizational competitiveness.

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Section: Literature Review and Hypothesis Developmentmentioning

confidence: 99%

Tourism guide cloud service quality: What actually delights customers?

Lin

Yang

et al. 2016

SpringerPlus

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“…In reviewing the existing literature, we found that patron self check and patron satisfaction were identified as the two most imperative benefits of RFID application in libraries (Kern, 2004), and yet there are very few studies empirically examining these two benefits. The existing literature on technology adoption (for example, Anandarajan et al, 2002;Gudigantala et al, 2011;Lin, 2011;Udo et al, 2011;Wang et al, 2011) recommends the importance of gaining an understanding of the factors that affect the usage of such systems to promote their use. This research therefore aims at examining the factors that determine use of the RFID based systems in libraries.…”

Section: Introductionmentioning

confidence: 99%

“…The existing literature on technology adoption (e.g. Anandarajan et al, 2002;Gudigantala et al, 2011;Lin, 2011;Udo et al, 2010;Wang et al, 2011) recommends the importance of gaining an understanding of the factors that affect the usage of such systems to promote their use. This research therefore aims at examining the factors that determine use of the RFID-based systems in libraries.…”

Section: Introductionmentioning

confidence: 99%

RFID integrated systems in libraries: extending TAM model for empirically examining the use

Kapoor

Dwivedi²,

Piercy³

et al. 2014

Journal of Enterprise Information Management

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Purpose: The available literature suggest that the research on RFID related issues is largely concentrated on technical, organizational and implementation aspects, and comparatively lesser attention has been invested in understanding the use aspect of such library management systems. This article thereby aims at gaining an understanding into the factors that influence the use of Radio Frequency Identification (RFID) systems in the library context by empirically testing the relevant constructs from the extended Technology Acceptance Model (TAM) model. Methodology: A questionnaire based survey approach was employed for collecting the relevant data from 197 respondents. The respondents were the active users of a RFID based library system. Findings: Findings from this study suggested that perceived usefulness and system quality positively influence the user attitude, and user attitude and system quality significantly influence the use of the RFID services. The paper concludes with outlining the salient points, limitations, and future research directions Originality/value: The paper evaluates the role of a set of innovation attributes on the acceptance of RFID integrated systems in libraries. Owing to the scant literature availability in empirical investigations on adoption of RFID systems in libraries, the findings from this study add value to the existing literature in this field, and also to the literature on the TAM model, with the empirical findings being of use to the aspirant libraries looking towards integrating RFID enabled systems.

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“…Now, the measurement of this user satisfaction has become a hot research topic. In the past few years, many approaches for measuring user satisfaction for E-commerce and special Websites have been reported in the literature [3][4][5][6][7][8][9]. In this paper, we propose a click-through-data-based and unsupervised user satisfaction evaluation system, CNEITE (Query type Classification, Navigational query evaluation, Informational/transactional query evaluation), to evaluate the user satisfaction of Deep Web query result pages.…”

Section: Introductionmentioning

confidence: 99%

Automatic Deep Web Query Results User Satisfaction Evaluation with Click-through Data Analysis

Liu¹,

Feng²,

Wang³

2014

IJSH

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We browse through hundreds of Deep web pages everyday to find information of interest. We feel happy when Deep web browsing operations provide us with necessary information; otherwise, we feel bitter. Now, the measurement of this user satisfaction has become a hot research topic. In this paper, we propose a click-through-data-based and unsupervised user satisfaction evaluation system, CNEITE, to evaluate the user satisfaction of Deep Web query result pages. It applies query type classifying, navigational query evaluating, informational/transactional query evaluating to solve the challenging tasks. We evaluated our CNEITE system on the AOL data sets, experimental results show that CNEITE achieves higher classify precision than a widely used classify method , Dtree, and higher annotate answer accuracy than method proposed in [17].

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User satisfaction with Web-based DSS: The role of cognitive antecedents

Cited by 22 publications

References 51 publications

Tourism guide cloud service quality: What actually delights customers?

Tourism guide cloud service quality: What actually delights customers?

RFID integrated systems in libraries: extending TAM model for empirically examining the use

Automatic Deep Web Query Results User Satisfaction Evaluation with Click-through Data Analysis

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