User Resistance to Information System Implementations: A Dual-Mode Processing Perspective

Campbell, Robert; Grimshaw, Mark

doi:10.1080/10580530.2016.1155951

Cited by 7 publications

(2 citation statements)

References 54 publications

(52 reference statements)

Supporting

Mentioning

Contrasting

Unclassified

Order By: Relevance

“…primarily highlighted the effects of individual characteristics, system features, negative emotion, negative expectations, cognitive differences, system support and technical or social changes on user resistance to change (Ali et al, 2016;Campbell and Grimshaw, 2016;Choudrie and Zamani, 2016;Dam et al, 2008;Klaus et al, 2015;Laumer et al, 2016a). However, little research has considered the effect of leadership on user resistance to change in IS project implementation.…”

Section: Effect Of Authoritarian Leadershipmentioning

confidence: 99%

Effect of authoritarian leadership on user resistance to change: evidence from IS project implementation in China

Zhang

Gao

Zhang

et al. 2020

IMDS

View full text Add to dashboard Cite

PurposeUser resistance to change has been identified as a significant cause of information system (IS) implementation failure. Previous studies have proposed antecedents of user resistance to change. However, whether project leadership (e.g. authoritarian leadership) can lead to user resistance to change remains unclear. By drawing on project leadership, affective event theory and contingency theory of leadership, the authors address this void by empirically examining whether authoritarian leadership can lead to user resistance to change through the mediation of negative emotion and whether the magnitude of this mediation depends on the power distance level.Design/methodology/approachThis study examines the authors’ research model that integrates authoritarian leadership, negative emotion, power distance and user resistance to change using data from a matched-pair survey of 278 users and their supervisors involved in IS project implementation in China.FindingsNegative emotion plays a mediating role in the relationship of authoritarian leadership and user resistance to change. In addition, power distance moderates the relationship between authoritarian leadership and negative emotion and the indirect effect of authoritarian leadership on user resistance to change in IS project implementation through negative emotion.Originality/valueThe authors’ research provides a comprehensive understanding of the antecedents of user resistance to change in IS project implementation and ultimately contributes to the IS project implementation literature and practice.

show abstract

Section: Effect Of Authoritarian Leadershipmentioning

confidence: 99%

Effect of authoritarian leadership on user resistance to change: evidence from IS project implementation in China

Zhang

Gao

Zhang

et al. 2020

IMDS

View full text Add to dashboard Cite

show abstract

“…Campbell dan Grimshaw [6] membahas sikap yang dapat menyebabkan pengguna untuk menolak implementasi sistem informasi menggunakan teori didirikan dari psikologi sosial dan kognitif. Dikatakan bahwa pengguna yang tidak berpikir secara mendalam tentang sistem merupakan penyumbatan kunci dan bahwa sikap mereka sebagian besar didasarkan pada heuristik dan pengaruh perifer.…”

Section: Metodeunclassified

Sistem Informasi It-Helpdesk Pada Universitas Amikom Yogyakarta Berbasis Web

Mustopa

2017

JIKO

View full text Add to dashboard Cite

ABSTRAK ITI. PENDAHULUAN T Helpdesk merupakan sebuah unit layanan yang bertugas membantu mengatasi permasalahan terkait penggunaan fasilitas TIK di Universitas AMIKOM Yogyakarta, IT Helpdesk menyediakan beberapa bentuk layanan yang dapat dimanfaatkan oleh civitas akademik di Universitas AMIKOM Yogyakarta dalam menggunakan layanan TIK. Layanan unit ini diantaranya berupa instalasi, troubleshooting software, service dan maintenance komputer [1].Ketersediaan layanan sistem informasi dapat menjadi sebuah kebutuhan yang dapat digunakan oleh IT Helpdesk [2]. Perancangan sistem informasi memungkinkan user mengakses data dan informasi lingkungan berdasarkan subsistem fungsional, dan juga dapat mengolah informasi secara baik, efektif serta efisien untuk menunjang keberhasilan dan kelancaran dalam proses pekerjaan.Sistem informasiHelpdesk merupakan sistem manajemen untuk membantu menangani kebutuhan divisi/user terkait dengan pertanyaan, pelayanan, support teknis terhadap produk atau aplikasi & jasa tertentu untuk memudahkan penelusuran terhadap tindakan penyelesaian yang dikoordinasi oleh suatu team [3].IT Helpdesk Universitas AMIKOM Yogyakarta saat ini telah memiliki sebuah sistem informasi yang mencakup pengelolaan registrasi data user dan keuangan, akan tetapi pada aplikasi sistem informasi tersebut belum terdapat sistem yang memberikan informasi mendetail dari pihak konsumen, yang dapat dimanfaatkan oleh konsumen IT Helpdesk sendiri dalam melacak status pelayanan, sehingga konsumen masih harus datang langsung ke IT Helpdesk untuk mengetahui status pelayanan,dan juga sistem yang ada saat ini belum dapat menunjang kebutuhan manajemen dalam memantau dan mengevaluasi kinerja para teknisi [4].

show abstract

Framework for the Optimal Design of an Information System to Diagnostic the Enterprise Security Level and Management the Information Risk Based on ISO/IEC-27001

Kanter-Ramirez

López-Leyva

Beltran-Rocha

et al. 2020

Cyber Security and Computer Science

View full text Add to dashboard Cite

User Resistance to Information System Implementations: A Dual-Mode Processing Perspective

Cited by 7 publications

References 54 publications

Effect of authoritarian leadership on user resistance to change: evidence from IS project implementation in China

Effect of authoritarian leadership on user resistance to change: evidence from IS project implementation in China

Sistem Informasi It-Helpdesk Pada Universitas Amikom Yogyakarta Berbasis Web

Framework for the Optimal Design of an Information System to Diagnostic the Enterprise Security Level and Management the Information Risk Based on ISO/IEC-27001

Contact Info

Product

Resources

About