User perceptions of the “reliability” of library services at Texas A&amp;M University: A focus group study

Ho, Jeannette; Crowley, Gwyneth

doi:10.1016/s0099-1333(02)00423-8

Cited by 18 publications

(8 citation statements)

References 2 publications

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“…However, poor quality education, according to Shah and Mayekar (2013), has created many problems including sexual harassment, abuse, violence and unemployment. A study by Ho and Crowley (2003) at an academic library found that students become discouraged when they cannot find reference materials on the shelves when they are shown to be available on the library catalogue, raising their stress levels. This means that everyone has a role to play in ensuring quality within the university.…”

Section: Researchmentioning

confidence: 99%

Critical Review on Telephone Conversation in Greek and German: Attending To the Relationship Aspect of Communication

Suryasa¹

2015

IRJEIS

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This paper aims to examine the falling standard of Nigerian universities by discussing whose responsibility is it for the failure to meet standards. The paper was not designed to criticize any officers' roles or duties but intends to investigate who should be responsible for maintaining adequate standards within universities. The paper started by elucidating from the extant literature issues relating to quality and how it has been perceived in the Nigeria university context. The paper uses a qualitative approach with interview as the main research instrument. The study uses purposive sampling method to selected 9 universities located in different part of Southwest area in Nigeria, 3 of each from the 3 main owners (federal, state, private). The findings reveal that responsibility for the failing standard of university education in Nigeria is no-one's responsibility but everyone's business.

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Section: Researchmentioning

confidence: 99%

Critical Review on Telephone Conversation in Greek and German: Attending To the Relationship Aspect of Communication

Suryasa¹

2015

IRJEIS

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“…Neither article mentioned how signage affects a patrons' book‐finding experience; however, such encounters can affect the user perception of the library. A study by Ho and Crowley (2003) reported on how discouraged their patrons were when they were unable to find the book(s) they sought on the shelf. Students suggested improved signage to help them better navigate the stacks, and the authors stressed students' desire to be more self‐reliant.…”

Section: Literature Reviewmentioning

confidence: 99%

“…In the future, it would benefit the Library to conduct and assess book finding exercises, such as those performed by Carr (2006) and Li and Klippel (2012). As suggested by the literature, wayfinding challenges could also be improved by mounting large color‐coded directories at the circulating collection floor entrances (Brandon, 2002), (Ho and Crowley, 2003) and (Li and Klippel, 2012). However, in the interim, users are encouraged to take advantage of the online map available through the library catalog.…”

Section: Lessons Learned and Future Plansmentioning

confidence: 99%

Navigating circular library stacks: a case study on signage

Stempler

2013

Reference Services Review

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If you would like to write for this, or any other Emerald publication, then please use our Emerald for Authors service information about how to choose which publication to write for and submission guidelines are available for all. Please visit www.emeraldinsight.com/authors for more information. About Emerald www.emeraldinsight.comEmerald is a global publisher linking research and practice to the benefit of society. The company manages a portfolio of more than 290 journals and over 2,350 books and book series volumes, as well as providing an extensive range of online products and additional customer resources and services.Emerald is both COUNTER 4 and TRANSFER compliant. The organization is a partner of the Committee on Publication Ethics (COPE) and also works with Portico and the LOCKSS initiative for digital archive preservation. AbstractPurpose -The intent of this paper is to outline a case study that addressed signage issues in a circulating book collection at a four-year college library. A signage redesign project is detailed, with special attention paid to the challenges of a complex and often confusing layout. Design/methodology/approach -A consistent and comprehensive stack signage system involving the implementation of a color-coded scheme, along with a variety of new informational and wayfinding signs, was designed. The project also supported the creation of a corresponding digital map linked to library catalog. Findings -The redesigned stack signage system contributed to a dramatic increase in the number of books checked out from the circulating collection. A pattern of positive responses observed during reference services and library instruction sessions also supports the favorable outcome of the project.Research limitations/implications -The study would benefit from a survey or related data that could quantify the impact of the redesign on patron wayfinding in the circulating stacks. Practical implications -The unique circular nature of the library discussed presented additional obstacles; however, the measures taken are applicable to libraries of various configurations. The detailed signage strategy could also serve as a framework to develop best practice guidelines for stack signage. Originality/value -While there is significant literature on library signage, stack signage specific to directing patrons towards locating books on the shelves has not been widely addressed.

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“…• Practical Further work conducted recently at the Texas A&M University and reported by Ho and Crowley (2003), pinpoints reliability as the key indicator highlighted by library users with other areas such as assurance, responsiveness, empathy and tangibles playing an important role. At the operational stage, functionality must be regarded as 'does the system perform to specification'.…”

Section: Operationmentioning

confidence: 99%

Snakes and ladders: towards a post‐maturity evaluation index of integrated library system ownership

Myhill

2004

Program

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Although the integrated library system (ILS) increasingly dominates the information activities of library staff and users, there are very few objective measures available by which to evaluate its medium to long-term impact. This article moves towards the production of a simple, numerical index of ILS evaluation. It applies a variety of context-dependent evaluation methods to the different phases of the ILS lifecycle culminating in a 'draft' index of evaluation. Although this methodology and index should not be regarded as a finished product, it should act as a useful starting point for further, comparative studies, particularly those that seek simple ways to incorporate relevant, non-subjective criteria into the ILS evaluation process.

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User perceptions of the “reliability” of library services at Texas A&M University: A focus group study

Cited by 18 publications

References 2 publications

Critical Review on Telephone Conversation in Greek and German: Attending To the Relationship Aspect of Communication

Critical Review on Telephone Conversation in Greek and German: Attending To the Relationship Aspect of Communication

Navigating circular library stacks: a case study on signage

Snakes and ladders: towards a post‐maturity evaluation index of integrated library system ownership

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