User need and experience of Hajj mobile and ubiquitous systems: Designing for the largest religious annual gathering

Majrashi, Khalid

doi:10.1080/23311916.2018.1480303

Cited by 14 publications

(7 citation statements)

References 36 publications

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“…Besides, some studies investigated necessary measures to be taken to ease pilgrimage experiences [35] , [36] , [37] , [38] . To ease navigation in Hajj, Alkharoubi 2020 [35] conducted a study to improve pilgrims' way-finding experiences during the period of Hajj.…”

Section: Related Workmentioning

confidence: 99%

Towards associating negative experiences and recommendations reported by Hajj pilgrims in a mass-scale survey

Quaium¹,

Al-Nabhan²,

Rahaman³

et al. 2023

Heliyon

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Section: Related Workmentioning

confidence: 99%

Towards associating negative experiences and recommendations reported by Hajj pilgrims in a mass-scale survey

Quaium¹,

Al-Nabhan²,

Rahaman³

et al. 2023

Heliyon

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“…Services offered for pilgrims in airports were evaluated from the moment of arrival until departure by bus using information systems business process evaluation techniques [52]. On the other hand, Majrashi studied the user experience of pilgrims using of several Hajj mobile applications by interviewing 16 pilgrims [53]. The study also reviewed the needs for services among pilgrims.…”

Section: A Servicesmentioning

confidence: 99%

Solving Hajj and Umrah Challenges Using Information and Communication Technology: A Survey

Showail

2022

IEEE Access

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Hajj and Umrah are Muslims' religious pilgrimages to Makkah, Saudi Arabia. Hajj is considered the largest annual gathering in the world. In Islam, each and every able-bodied adult is obligated to go for Hajj at least once in his/her lifetime. Hajj takes place between the 8 th and the 13 th day of Dhul Hijjah, which is the last month of the Islamic year while Umrah, the minor pilgrimage, could be done any time of the year. In Hajj, pilgrims, also known as Hajjis, travel around 15 km and pilgrims have the choice to do it by foot, bus or by train. The Hajj journey starts from Mina, which is considered the largest tent city in the world because it hosts more than 10,000 fire resistant tents, and includes various religious rituals. Around 3 million Muslims from more than 183 countries make Hajj every year and the Kingdom of Saudi Arabia is working on increasing this number. Since 1989, researchers in various ICT domains have tried leveraging their expertise in solving challenges and issues related to Hajj and Umrah. Although several papers have surveyed efforts using technology in Hajj and Umrah research, none of them was comprehensive. In this paper, I classified research efforts that used information and communication technologies for solving Hajj and Umrah challenges over the past 33 years based on their applications in 10 categories. I also identified more than 30 technologies used by researchers all over the world to address Hajj and Umrah issues and group research efforts based on these technologies for ease of access. Furthermore, open challenges were discussed and new technologies that could be used to address these challenges were proposed.

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“…In a related work, Haase et al (2019) prescribe a one‐way Hajj pilgrim movement schedule with detailed routes and time slots. For real‐time flow management in Hajj, Koshak (2006) uses GIS data, while Majarshi (2018) uses mobile phone information. Other events involving large‐scale people‐flow include the Olympic games (Dimoupolou, 2009) and cultural mega‐events (Langen & Garcia, 2009).…”

Section: Literature Reviewmentioning

confidence: 99%

Capacity planning for large scale people movement: Models and application to the Ujjain Kumbh Mela

Dalal

Iyer

2021

Naval Research Logistics

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We focus on capacity planning and admission control of people accessing a system consisting of paths, where the flow varies along spatial, temporal, or event-based dimensions. People arrive during a time window, are admitted, travel through specified paths, and leave the system within a provided admission time guarantee. The decisions include choosing capacity for disruption plans and reactive capacity, adaptive path adjustment through redirection, and admission control in response to realized demand scenarios. We first develop a continuous-time model to choose optimal capacity for disruption plans corresponding to an expected admission time guarantee. The next model determines the optimal upfront versus reactive capacity decisions given demand scenarios. For each disruption plan, a mathematical programming model chooses optimal capacity by path segment, redirection, and admission control over time to manage realized demand under an admission time guarantee. We quantify the value of flexible capacity deployment and: (a) provide the optimal capacity by disruption plan to ensure an admission time guarantee, (b) provide the optimal long term capacity and reactive capacity, and (c) provide the optimal adaptive routing and admission control decisions to minimize capacity costs to ensure an admission time guarantee. We apply the model to data from the Kumbh Mela at Ujjain, a bathing festival in India that attracts close to 85 million people over a 25-day period, to provide insights for managers. The models can assist managers of food festivals, music events, religious walks, and other events involving managing people flow across paths during specific time windows.

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User need and experience of Hajj mobile and ubiquitous systems: Designing for the largest religious annual gathering

Cited by 14 publications

References 36 publications

Towards associating negative experiences and recommendations reported by Hajj pilgrims in a mass-scale survey

Towards associating negative experiences and recommendations reported by Hajj pilgrims in a mass-scale survey

Solving Hajj and Umrah Challenges Using Information and Communication Technology: A Survey

Capacity planning for large scale people movement: Models and application to the Ujjain Kumbh Mela

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