User involvement in public services innovation

Jæger, Birgit

doi:10.4337/9781849809757.00041

Cited by 9 publications

(19 citation statements)

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“…Thus, it is often in the idea-generation phase of the innovation that the involvement takes place. The social service providers identify the users’ real needs by gathering information from them in different ways and then use this knowledge to design different innovations (Bason, 2007; Jæger, 2013). This type of innovation builds on the understanding that users are the first to know how a specific product or service works, and they are often able to come up with new ideas about how to improve it.…”

Section: A Narrative Review Of User Involvement In Social Work Innovamentioning

confidence: 99%

“…The term user-centered innovation is taken from Von Hippel (2005), who developed the term within the private sector (Farr, 2013). In Von Hippel’s view, it is the users who drive the innovation; they experience a need, they come up with a solution, and make it work in practice (Jæger, 2013, pp. 432–434).…”

Section: A Narrative Review Of User Involvement In Social Work Innovamentioning

confidence: 99%

“…Jæger (2013) identifies four user roles in user-centered innovations: (1) citizen —as a user of democratic institutions, (2) participant —in a policy network, (3) client —as user of social services, and (4) customer (Jæger, 2013, pp. 435–436).…”

Section: A Narrative Review Of User Involvement In Social Work Innovamentioning

confidence: 99%

“…This pushes the existing welfare systems to their limits and calls for new and better ways of conducting social services. To meet these challenges “public innovation” and “social innovation” are often put forward as necessary solutions (Eurich & Langer, 2015, p. 81; Jæger, 2013; Osborne & Brown, 2013).…”

Section: Introductionmentioning

confidence: 99%

“…In most discussions of public innovation, user involvement is seen as a key element (Eurich & Langer, 2015; Voorberg et al., 2014). Citizens are supposed to play an active role in creating innovation in the public sector (Farr, 2013; Jæger, 2013; Voorberg et al., 2014). This approach is rooted in the idea of active citizenship and focuses on citizens as not only users of the welfare system, but also as active actors finding solutions to the problems (Agger & Lund, 2011).…”

Section: Introductionmentioning

confidence: 99%

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User involvement in social work innovation: A systematic and narrative review

Müller

Pihl-Thingvad

2019

Journal of Social Work

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Summary This article focuses on user involvement in social work innovations in the public sector and provides an overview of how public innovation via user involvement in social work has been studied to date. Through analyses based on a systematic review combined with a narrative review of the identified literature, we offer a typology of social work innovations. The article concludes by discussing possibilities and barriers inherent in user involvement in social work and suggesting topics for future research. Findings Through a systematic review we identify the relevant literature describing different kinds of user involvement in social work innovation. In the narrative review, we analyze the literature and identify three types of innovation: user-centered innovation, co-produced innovation, and citizen-driven innovation. With empirical examples we illustrate the different types of innovation and the citizen’s role in the different innovation processes. Application The typology provides an analytic tool to differentiate types of innovation and user involvement, but it may also function as inspiration to practitioners to reflect more about the roles of users and frontline workers and to be more aware of existing barriers when designing new social initiatives in the public sector.

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Section: A Narrative Review Of User Involvement In Social Work Innovamentioning

confidence: 99%

Section: A Narrative Review Of User Involvement In Social Work Innovamentioning

confidence: 99%

Section: A Narrative Review Of User Involvement In Social Work Innovamentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

Section: Introductionmentioning

confidence: 99%

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User involvement in social work innovation: A systematic and narrative review

Müller

Pihl-Thingvad

2019

Journal of Social Work

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Co-production between researchers, service users, and practitioners in practice research – barriers and possibilities

Müller

Nirmalarajan

Wisti

et al. 2023

Asia Pacific Journal of Social Work and Development

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In between Participatory Practice Research and Practitioner Research—Concepts in Transition

Uggerhøj,

Andersen

2024

The British Journal of Social Work

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The article focuses on the possibilities and challenges when using two defined types in practice research: Practitioner Research and Participatory Practice Research and how positions in between defined approaches can be helpful for both researchers and practitioners in social work. As a part of the analyses, the article discusses central concepts and methodological questions in practice research. The aim is to illustrate the needed and challenging practice research ‘shuttle’ between academic traditions/demands, practice needs and learning processes and, in this way, contribute to a methodological innovation that enables genuine co-production among social work practitioners, service users and researchers. The exemplified research design has deliberately been developed to push the boundaries of integrating research and practice in professional settings, to address questions of access to participation for practitioners and service users in research and subsequently to reflect different perceptions and genres of knowledge outputs. The approach shown in this article is based on theoretical, methodological elements and on a specific research project where the researchers worked together with a department of social services and where both researchers and practitioners turn out to be positioned ‘in between’ the types.

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User involvement in public services innovation

Cited by 9 publications

References 0 publications

User involvement in social work innovation: A systematic and narrative review

User involvement in social work innovation: A systematic and narrative review

Co-production between researchers, service users, and practitioners in practice research – barriers and possibilities

In between Participatory Practice Research and Practitioner Research—Concepts in Transition

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