User Involvement and MIS Success: A Review of Research

Ives, Blake; Olson, Margrethe H.

doi:10.1287/mnsc.30.5.586

Cited by 1,038 publications

(523 citation statements)

References 38 publications

Supporting

Mentioning

497

Contrasting

Unclassified

Order By: Relevance

“…Participation of users in information systems development is quite well accepted nowadays as one of the most critical factors in implementation success (Mumford & Weir, 1979;Ives & Olson, 1984;Jarvenpaa & Ives, 1991). For instance, ETHICS is a method that specially advocates user participation throughout the systems design stage to produce a socio-technical system (Mumford & Weir, 1979;Mumford, 1983).…”

Section: The Methodology Of Sams: Prince and Ssadmmentioning

confidence: 99%

Evaluation of ITEM for proactive development

Wild

Fung

1997

Information Technology in Educational Management for the Schools of the Future

View full text Add to dashboard Cite

Evaluation will be the key to effective and efficient implementation and use of information technology in education management. As hardware, software and the needs of users develop and change, such evaluation will need to be both proactive and dynamic in that it must continually inform how the systems need to be modified to allow the potential to be fully realised. Dynamic evaluation can then be used to inform the system design, training, support and documentation to ensure end-user acceptance of the systems and provide administration support and information relevant to enhanced decision making processes. Findings from a preliminary study in early 1995 of the Hong Kong School Administration and Management System (SAMS) will be used to illustrate the problems which can occur without carefully planned and contextualised evaluation.

show abstract

Section: The Methodology Of Sams: Prince and Ssadmmentioning

confidence: 99%

Evaluation of ITEM for proactive development

Wild

Fung

1997

Information Technology in Educational Management for the Schools of the Future

View full text Add to dashboard Cite

show abstract

“…One might expect that all this research had resulted in a clear understanding of the concept of user participation, its application and its results. However, and unfortunately, this is not the case; studies on the effect of user participation on system outcomes are inconclusive and often contradicting (Ives & Olson, 1984;Lynch & Gregor, 2004), and the issues of when user participation should be applied and how user participation should be organized, are often vaguely covered and mostly separately in different articles.…”

Section: Introductionmentioning

confidence: 99%

“…There is also no consensus on the results or effect of user participation in ISD projects. Researchers find different results (Brodbeck, 2001;He & King, 2008;Heinbokel, Sonnentag, Frese, Stolte, & Brodbeck, 1996;Ives & Olson, 1984;McKeen, Guimaraes, & Wetherbe, 1994), and, although most are positive, there is still a lack of consistent empirical data to support these claims (Gallivan & Keil, 2003). Hence, effect of user participation on project success is underresearched and there is an incomplete understanding of the kind of user participation and the impact of such user participation on the success of an ISD project.…”

Section: Introductionmentioning

confidence: 99%

Involving End Users to Mitigate Risk in IS Development Projects

Amrit

Hillegersberg

Diest³

2013

Journal of Organizational and End User Computing

View full text Add to dashboard Cite

In this paper we aim to gain insight into the relationship between user participation modes and project risk factors, and then we construct a model that can be used to determine how user participation can be successfully applied in ISD projects with a given set of risk factors. We perform an in-depth literature review, which aims to clarify the concept of user participation as part of risk management. We then report on the results of a case study in Cap Gemini where we conduct an exploratory research of the application of user participation in practice. For this exploratory research, a quantitative and qualitative research method was designed in the form of a survey and interviews. Through the results from our case study, we gain insight into the relationship between user participation and IS project risk and also determine how user participation can be used to mitigate such risk.

show abstract

Section: Introductionmentioning

confidence: 99%

“…In spite of this agreement, the research literature does not report much about feasibility studies. For example, Ives and Olson [24], while reviewing the " user involvement" literature, did not cite a single paper directly related to feasibility studies.In this paper, we address the central question: what should be the contents of a feasibility study? Prior research related to feasibility studies is either indirect or addresses only certain specific issues.…”

mentioning

confidence: 99%

The feasibility study in information systems: an analysis of criteria and contents

Palvia

1988

Information & Management

View full text Add to dashboard Cite

Abstract:The feasibility study has been prescribed and described as an important step in information system development. Yet there has been little research on issues pertaining to its con-tents and criteria. This paper addresses these issues and reports research from a quasi-experimental investigation using actual system development projects. The empirical results show that the two most important factors in a feasibility study are: convincing the users that the system they get will actually meet their functional requirements, and also that the system will work effectively within the organizational environment. A surprising result was the low importance attached by respondents to meeting the needs of the clerical personnel providing inputs to and handling the outputs from the system. Also. economic factors, which have been the focus of attention for many researchers. were ranked in the middle of all factors considered. Keywords: Feasibility studies, Cost/benefit analysis, User involvement. Quasi-experimental design. Life cycle methodologies, Transactional systems, Management information systems, Systems analysis and design, System evaluation. Article: IntroductionThe importance of the feasibility study has been stressed almost unanimously by most researchers and authors in the information systems field. For example, most text-book authors, researchers, and practitioner methodologies in the area of systems analysis and design identify the feasibility study as one of the important phases of the system development life cycle [10,[13][14][15][16][17]23,33,40,47,49]. In fact, in most organizations, it is common to include a feasibility study as part of any major system development, effort. In spite of this agreement, the research literature does not report much about feasibility studies. For example, Ives and Olson [24], while reviewing the " user involvement" literature, did not cite a single paper directly related to feasibility studies.In this paper, we address the central question: what should be the contents of a feasibility study? Prior research related to feasibility studies is either indirect or addresses only certain specific issues. The importance of the feasibility study is generally established in the context of the system development methodology [9,38,43] and the context of user/management involvement [11]. An aspect of feasibility studies which has received considerable attention is the cost/benefit analysis [19,26,32,42,48]. However, in these studies, other factors related to the feasibility study have been either sidestepped or lumped as intangibles. Many textbooks and research articles [e.g. 2, 22, 29] have advocated the consideration of other factors besides costs and benefits. Figure 1 1 is a summary of the factors and criteria listed in recent systems texts. The inclusion of factors in these works is based largely on common sense and intuition, and further there is no prioritization of the factors. One article [3] develops and evaluates several factors; however these factors relate specifically to...

show abstract

User Involvement and MIS Success: A Review of Research

Cited by 1,038 publications

References 38 publications

Evaluation of ITEM for proactive development

Evaluation of ITEM for proactive development

Involving End Users to Mitigate Risk in IS Development Projects

The feasibility study in information systems: an analysis of criteria and contents

Contact Info

Product

Resources

About