User-Involved Design of Digital Health Products

Menvielle, Loïck; Ertz, Myriam; François, Julien; Audrain‐Pontevia, Anne‐Françoise

doi:10.1007/978-981-16-9455-4_1

Cited by 2 publications

(1 citation statement)

References 47 publications

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“…Therefore, it is crucial to understand the evolv-ing needs and expectations of users early on dur-ing the design process [19][20][21][22] . Previous studies have highlighted the significance of user-centred design in the development of mental health platforms and digital health generally [23][24][25][26][27][28][29] . For example, re-search on mental health chatbots has emphasized the importance of exploring user experience and satisfaction through the lens of technology accep-tance theories.…”

Section: Introductionmentioning

confidence: 99%

Insights Beyond Functionality: Empowering Digital Mental Health User Experiences Through Participatory Engagement and Evaluation

Ngabo-Woods

2023

Preprint

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User experience-related challenges play a significant part in user-technology interactions. However, design processes have not always kept up with the evolving needs of users in terms of technology interactions. This paper aims to present the design, structure and evaluation of an integrated mental health intervention platform (AMGR-I), emphasizing the importance of user-centred design and engagement in addressing the evolving needs of users in technology interactions, specifically focusing on individuals with mental health disorders. The AMGR-I pilot platform integrates community, e-learning, and care sub-platforms to provide a holistic approach to mental health intervention. The study utilizes participatory design research with targeted users to gather insights into user preferences and expectations. By involving the targeted audience in the design process, the platform’s user-centered design can be improved effectively. The platform recognizes the changing view of users, who now seek products that deliver pleasure, enjoyment, engagement, and embodiment. This research contributes to the field by highlighting the importance of user-centered design in the development of a comprehensive platform for mental health support.

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Section: Introductionmentioning

confidence: 99%

Insights Beyond Functionality: Empowering Digital Mental Health User Experiences Through Participatory Engagement and Evaluation

Ngabo-Woods

2023

Preprint

View full text Add to dashboard Cite

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Insights Beyond Functionality: Empowering Digital Mental Health User Experiences Through Participatory Engagement and Evaluation (Preprint)

Ngabo-Woods

2023

Preprint

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BACKGROUND The AMGR-I pilot platform integrates community, e-learning, and care sub-platforms to provide a holistic approach to mental health intervention. However, user experience related challenges play a significant part in the user-technology interactions. However, design processes have not always kept up with the evolving needs of users in terms of technology interactions. Engaging the targeted audience in the design process through participatory design, both user-centred design and uptake of these technologies can be improved effectively. OBJECTIVE This paper presents the design, structure and evaluation through participatory design of an integrated mental health intervention platform (AMGR-I). It emphasizes the importance of user-centred design and user engagement in addressing the evolving needs of users in health technology interventions and interactions at earlier stages of design, specifically focusing on individuals with mental health disorders. METHODS The study was conducted in a Spanish university setting leveraging a population of 45 architecture, engineering, ergonomics and design students. A mixed-method approach combining participatory design with usability testing was employed to offer comprehensive insights into the design, functionality, and user experience of the platform. Participatory design methods were used, including; (1) workshops activities facilitated by experienced collaborating instructors and researchers from both academia and industry which included; (1) brainstorming sessions, (2) design thinking, (3) user journey mapping, (4) prototyping, and (5) iterative feedback loops. The employed methods facilitated the co-creation process and visualisation of design ideas. RESULTS The participatory design study conducted among 45 university students for the AMGR-I digital mental health care platform yielded valuable insights into the preferences, needs, and concerns of potential users. The employed methods facilitated the co-creation process and visualisation of design ideas. 138 distinct ideas were generated during the brainstorming sessions. Analysis based on average score identified top platform design performance in content quality, usability and accessibility in contrast to lower satisfaction in gamification, immersiveness, data privacy and security. The usability, interaction and user experience of the platform scored highly but not excellently. The most recurrent themes were enhancing user privacy, incorporating personalised therapeutic content, immersion, and gamifying certain aspects of the platform to improve engagement. General interest in AI-driven therapy with human oversight was observed. The results inspired futures directions of research. CONCLUSIONS In general, this paper indicates that both designers, patients, practitioners and service providers can greatly benefit from participatory design during the development of digital mental health care platforms. It provided valuable insights into evaluating the design and user experience contributing to the development of effective digital health support interventions, their uptake and improved health outcomes.

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User-Involved Design of Digital Health Products

Cited by 2 publications

References 47 publications

Insights Beyond Functionality: Empowering Digital Mental Health User Experiences Through Participatory Engagement and Evaluation

Insights Beyond Functionality: Empowering Digital Mental Health User Experiences Through Participatory Engagement and Evaluation

Insights Beyond Functionality: Empowering Digital Mental Health User Experiences Through Participatory Engagement and Evaluation (Preprint)

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