User Interface Design for Test and Diagnosis Software in Automotive Production Environments

Designing a Human Machine Interface for Quality Assurance in Car Manufacturing: An Attempt to Address the “Functionality versus User Experience Contradiction” in Professional Production Environments

“…In order to select the most appropriate interaction techniques for the testing procedure (and especially considering type I and II interventions), we first had to understand which activities are part of a vehicle inspection and which tools are used for each task. For this purpose, we conducted a field study, published in more detail in [10][11][12], in which we observed and interviewed workers in their activities. The survey method contained 23 questions addressing the following topics:…”

“…(v) Evaluation of the diagnostic process flow 36 production workers participated in the field observations. We conducted the study in two production sites where the working experience (tenure) of the workers varied from a few days up to 40 years [10][11][12]. As introduced above, the study was approved by the local work council committees "employee surveys" and "data protection" and the volunteering participants signed an informed consent.…”

“…The goal of this survey was to work out a common mental model of evaluation criteria on which basis the alternative interaction techniques can be evaluated in our field studies in Phases 2 and 3. From the knowledge gained in the preliminary study conducted in step 1 (see above, as discussed by Borisov et al [10][11][12]), 55 relevant evaluation criteria (functional and nonfunctional) were selected, which address 10 topic groups. The subject groups address ISO 9241-110 (principles of dialogue design), ISO 9241-210 (process for designing usable interactive systems), user-centered interface reconfiguration [14], and aspects of emotional design.…”