User-focused office renovation: a review into user satisfaction and the potential for improvement

Abstract

Purpose This paper highlights the importance of user satisfaction in office renovation. A user-focussed renovation approach can enhance user satisfaction in offices and their functional quality while meeting energy performance goals. The purpose of this paper is to investigate users’ needs and the physical and psychological factors affecting user satisfaction, as input to office renovation projects. Design/methodology/approach The selected articles are collected from Scopus, ScienceDirect and Google Scholar. Searching was limited to the main key terms of office, work environment, and user satisfaction and comfort. The important factors were searched through empirical-based international literature mainly. Based hereupon, a guide will be developed for the analysis and evaluation of user satisfaction in office renovations. Findings From a comprehensive overview, the findings present ten main factors to increase user satisfaction in office renovation. These are associated with physical and psychological satisfaction and comfort. In addition, the influential factors were categorised into three levels based on needs theories to organise the hierarchy of priorities. Practical implications This research adds to the body of knowledge about which factors are important for user satisfaction, based on what previous research has found in that field. This is important to improve the sustainability in use. Originality/value User satisfaction is often studied through separate aspects: health and indoor climate vs functionality and productivity. This paper examines overall user satisfaction of workplaces by integrating the perspectives of physical and psychological conditions, and by providing insight into the priority of satisfaction factors.

Office employee satisfaction: the influence of design factors on psychological user satisfaction

“…Digital questionnaires, and to a certain extent hard-copy questionnaires, were used to collect data about the user satisfaction of the employees in the five buildings. Figure 2, constructed by Kwon et al (2019b), illustrates the main ten factors of user satisfaction with physical and psychological comforts, based on the studies by De Been and Beijer (2014), Vischer (2008), Tucker and Smith (2008) and Leifer (1998). The ten factors are classified according to three dimensions: physical comfort, functional-influential comfort and psychological comfort.…”

“…However, De Been and Beijer (2014) included combi and flex office types in their study. Kwon et al (2019b) found that prominent psychological variables are privacy, concentration, communication, social contact and spatial comfort (territoriality).…”

Quality Analysis of Vaberaya.Banyumaskab.Go.Id Website on User Satisfaction on Vaccination Activities in Banyumas District Using Delone and Mclean Success Model

“…There are several variables used, in accordance with the proposed hypothesis and also those in the DeLone and McLean model, then several variables that can be used for indicators that have an influence There are 6 variables in the preparation of the questionnaire, these 6 items have been implemented by several researchers [18][19][20][21] :…”

The Impact of Work Environment on Employees’ Performance in Banking Sector in Palestine

“…In their study on the importance of user satisfaction in office renovation, Kwon, Remøy, and Van Den Dobbelsteen (2019), state that a user-focused renovation approach can promote user satisfaction in offices and their functional while quality meeting energy performance goals. They identify ten influential factors (e.g., thermal comfort, air quality, lighting, noise, user control, privacy, concentration, communication, social contact, and spatial comfort), divided into physical comfort, functional, and psychological comfort.…”

“…It is considered a place where managers from the corporate world tend to scout for fresh talent and environmental traits, accelerating communication flow (Williams & LaBrie, 2015). Furthermore, Kwon et al (2019) believe that employee satisfaction and productivity are among the main interests of employers. They find that privacy, concentration, communication, social contact, and territoriality significantly determine psychological satisfaction measures.…”