User factors affecting the use of digital services in five European regions and countries
Joy Goodman-Deane,
Sam Waller,
Mike Bradley
et al.
Abstract:Digitalisation has great potential to reduce costs, improve access and enhance user experience. However, it could also increase inequality, with some people struggling to access and use digital services. It is important to understand who is likely to be excluded in this way and why. This can help to identify groups at particular risk of digital exclusion, inform efforts to overcome the barriers, and develop more inclusive digital services. This paper introduces a set of five linked datasets examining a range o… Show more
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