User Experience: usability analysis of the e-Campo virtual learning environment (EMBRAPA)

Abstract

Introduction: Users of digital environments have specific characteristics that differ from their social context and the degree of usability of Information and Communication Technologies to access the most different informational platforms, in which such particularities must be considered to meet the informational needs of these individuals and provide a better experience in digital environments. A discipline that proposes to investigate aspects related to user experience in digital environments is User Experience (UX), and from the application of usability techniques it is possible to identify barriers that can affect user interaction. Objective: The present study aims to analyze the usability of Embrapa's e-Campo portal, based on Nielsen's heuristics. Methodology: The methodology adopted in this research is characterized as bibliographic, qualitative analysis and exploratory. Results: In the 10 steps identified, 10 usability problems were found, with the violation of heuristic 4 (Consistency and standards) being the most recurrent. Conclusions: Aspects related to usability were verified that can make it difficult to access the contents available on the portal. Thus, the relevance of the user in the context of studies in the area of ​​Information Science is verified, so that the construction of more interactive systems can be proposed that allow a satisfactory user experience.