User Experience Practices in Early-Stage Software Startups - An Exploratory Study

Guerino, Guilherme Corredato; Dias, Nayra Suellen Borges Cruz; Chanin, Rafael; Prikladnicki, Rafael; Balancieri, Renato; Leal, Gislaine Camila Lapasini

doi:10.1007/978-3-030-91983-2_10

Cited by 8 publications

(3 citation statements)

References 11 publications

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“…In this work setup, they shortened the time to resolve UX issues by closely assisting product designers and developers. As to UX culture and value category, the challenge of communicating UX results and evangelizing the UX culture as pointed out by [Guerino et al 2021] are issues also raised in our study. UXers constantly face resistance from startup members when introducing UX practices either due to a lack of resources or unawareness of UX value.…”

Section: Discussion and Study Validitymentioning

confidence: 88%

Section: Related Workmentioning

confidence: 99%

“…The literature has reported that studies exploring communication issues in UX activities are scarce [Guerino et al 2021, Choma et al 2022]. As a result of a case study with five software startups, Guerino et al [Guerino et al 2021] provide some recommendations to assist early-stage startups in adopting UX practices. Considering that earlystage startups have small teams, they recommend that all results related to UX work be shared with all members to show the value of UX for product quality.…”

Section: Related Workmentioning

confidence: 99%

See 2 more Smart Citations

The impact of UX work on communication and collaboration in software startups

Saad

Choma

Álvaro

et al. 2023

Anais Do VIII Workshop Sobre Aspectos Sociais, Humanos E Econômicos De Software (WASHES 2023)

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Software startups are companies that operate under constant time and business pressures and often teams have problems on communication and collaboration. However, little has been discussed about these problems in the literature. Startup professionals have recognized user experience as an important software quality. This paper presents an investigation about the impact of UX work on team communication and collaboration in startups. We conducted a qualitative study with two startups in Brazil and found out six categories of UX work issues. Our work contributes by discussing the impact of these issues on team communication and collaboration which are related to team composition, tools adopted and organization culture.

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Section: Discussion and Study Validitymentioning

confidence: 88%

Section: Related Workmentioning

confidence: 99%

Section: Related Workmentioning

confidence: 99%

See 1 more Smart Citation

The impact of UX work on communication and collaboration in software startups

Saad

Choma

Álvaro

et al. 2023

Anais Do VIII Workshop Sobre Aspectos Sociais, Humanos E Econômicos De Software (WASHES 2023)

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Towards Understanding How Software Startups Deal with UX from Customer and User Information

Choma

Machado²,

Souza³

et al. 2022

Lecture Notes in Business Information Processing

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What do software startups need from UX work?

et al. 2023

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Empirical research on software development practices in startups is growing. However, little has been investigated about how User eXperience (UX) work has been carried out in software startups. The primary objective of this paper is to investigate what software startups need from UX work. To achieve this goal, we conducted open-ended interviews and retrospective meetings with 16 software professionals from two software startups in Brazil. We analysed the data qualitatively using different coding approaches: initial coding, focused coding, and theoretical coding. We found 14 UX work-related needs which emerged from the daily practices used for software development in the two startups studied. Based on our findings, we propose an initial theoretical framework that highlights two theoretical themes and four groups underlying the needs identified. Our study reveals several relationships between UX work-related needs which are helpful to understand in order to identify what startups need from UX work in practice and to focus startup teams' efforts on the most urgent needs. As future work, we plan to explore ways in which these needs may be addressed so that UX work may be put into practice in software startups.

show abstract

User Experience Practices in Early-Stage Software Startups - An Exploratory Study

Cited by 8 publications

References 11 publications

The impact of UX work on communication and collaboration in software startups

The impact of UX work on communication and collaboration in software startups

Towards Understanding How Software Startups Deal with UX from Customer and User Information

What do software startups need from UX work?

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